Any Suggestions for Virpil Mongoose CM2 5 Way Thumb Hat Sticking?

[King39]

Only happens when I pull back on the 5 Way Thumb hat for switch 19 (per the configurator software) it either doesn't register 19 or 17 instead of 19. Have been going back and forth with Tech Support since December making videos for them and sending profiles, blah, blah now they want me to send it to Lithuania for service - from the U.S. East Coast which will most likely takes years to get back.

Anyone have any experience with this? Is there a possible workaround?

Thank,

John 

[imacken]

Are you talking about what you see in VPC Configurator or VPC JoyTester?

[King39]

It's what I see in the Configurator. The red light flickers on 19 and then back to 17 like there is a short in the switch.

[imacken]

I'm sure you know, but it's what you see in Joytester that is important.  That is what Windows sees.  In Configurator, you will always see 2 buttons being pressed on hats - the centre one plus the one you are pressing.

[King39]

23 hours ago, imacken said:

I'm sure you know, but it's what you see in Joytester that is important.  That is what Windows sees.  In Configurator, you will always see 2 buttons being pressed on hats - the centre one plus the one you are pressing.

I didn't know that but I just checked on JoyStick Tester and it's doing something kinda funny: 16 in, 17 Right - forward, 18 down , and 20 up are fine but when I go Left (aft) for 19 I get clicking of 16 and then 19 in succession. Back and forth like it's shorting on 16 (or 19). 

Any ideas?

[imacken]

Sorry, I don’t see that. If no one else has a suggestion here, then raise a support case.