Year 2024 and Logitech STILL can't make a good piece of software to support it's devices

[Akula]

A bit of a rant but my research has not been able to find a solution.

 

This is soooo F-ing frustrating to say the LEAST!

I happily own (and with NO INTENTION to throw out perfectly good products) the following from Logitech:
 

• Logitech G19S Keyboard
• Logitech G502HERO Mouse
• Logitech G922 Artemis Headset

THEY ALL WORK PEFECTLY. - What doesn't. BOTH Logitech gaming Software (V 9.04.49) AND Logitech Ghub (latest version as of May 11, 2024)

I really hope someone can help because it seems the entire internet has moved on from this chronic issue which remains unresolved to this day for many other users. Here's the issue many are still suffering from.

- Install Logitech gaming Software (V 9.04.49) and it detects ALL devices BUT!!! - the DPI on the mouse just will not work and YES, I tried setting it to onboard memory. It STILL will not work. the lights work, greeeaaaaat.
- Install Logitech Ghub (latest version as of May 11, 2024) and it detects and runs perfectly the mouse and headset BUT! - Will not detect the Logitech G19S Keyboard.

So I'm left having to choose between one or the other depending on what features I can and can't live without.

Can someone PLEASE help! My stuff works but is being actively "undetected" on purpose, is the feeling I'm getting just to force me to upgrade.

I uninstalled GHUB (useless) and sticking with Logitech gaming Software (V 9.04.49) for now until I can figure this out.


TIA

[Akula]

UPDATE:  SOLVED

HOLY - F! -  I never thought I'd be able to fix this on a Windows 11 machine. Here is what I did. Keep in mind this is in 2024 as all other fixes are VERY outdated. 

1. Stick with Logitech gaming Software (V 9.04.49)
2. Locate Lcore.exe (usually found in C:\Program Files\Logitech Gaming Software)
3. Right click Lcore.exe and click "properties"
4. Click the "Compatibility" tab
5. Make sure "run as Administrator is checked
6. Click "Change High DPI Settings"
7. Make sure there is a check in "Override high DPI scaling behavior"
8. Under that, choose "Application" and OK your way back to Desktop
9. Reboot PC
10. Once PC is fully booted and running open up the Logitech Gaming Software
11. Choose your mouse and in the Home screen for the mouse make sure you select "On-Board Memory" and click on the GEAR ICON WITH THE ARROW
12. Play around with either the "Assign Default" or "Assign Shift" to "jumpstart" your DPI into working again WITH the lights.
13. DONE! you can now customize and set your DPI settings and they WILL work. 

This is how I was able to fix it on a Windows 11 machine so give it a shot and please let us all know how you did so we can help others

Cheers

[BitMaster]

I just got my new G502 mouse today and after a decade of G700 I am puzzled with how damn complicated a mouse can be...LoL

 

Yes, I hate that G-Hub/LED Kindergarten LED software too, still need to work my way "into" the mouse.

[Akula]

@BitMaster

Most users HATE GHUB as it seems to completely disregard older Logitech devices. This is not new and Logitech has been aware of this since GHUB was released. They still haven't fixed it in GHUB.

Stick with the latest version of Logitech Gaming Software as it seems to be the most user friendly app for all Logitech devices vs just the newer ones.

[Wostg]

why do I need two dongles for my kb and m, one of them even calls itself unified

[scommander2]

What happens that I do not use neither of apps with DCS? Is there any impact?  Thanks. 

[BitMaster]

The benefit of such mice and keyboards, with ONBOARD ROM, is that you do NOT need any software installed once you configured your devices.

That's a big benefit. Buy, configure, deinstall software, done...unless you need to reconfigure DPI etc..

 

Also, if you use Linux, it's not possible to program your mouse/kb in Linux but you can do it on ANY windows and then use the settings on any machine through the onboard ROM.

 

Tbh, just ordered a 2nd G502 this morning for myself, my old G700 is falling apart and i cant take my son's new G502 all day or he'll yell at me..LoL

 

[scommander2]

1 hour ago, BitMaster said:

That's a big benefit. Buy, configure, deinstall software, done...unless you need to reconfigure DPI etc..

Thanks for the explanation...