hsth Posted December 27, 2024 Posted December 27, 2024 Pimax has communicated a lot lately about product- and organization-development. My wish for 2025 is that they will continue to tell us more about what they actually found and improved. First I would like to say that I see Pimax as a company that pushes boundaries. How many VR headsets are there on the market with similar specifications? Are their headsets expensive? Yes. At least, for me they are. But, can I honestly expect everything 100% working? I do not know of any manufacturer that does achieve that. Do I expect Pimax to improve? Absolutely. Their latest communication shows they at least recognize this and are working on it. For the organization I hope they will catch up with quality control and customer support. We pay a lot of money for their headsets. At the same time these are products with the best specifications on the market. These products 'deserve' the best quality control and customer support. As for their latest new products, I hope they take a serious look into testing before going to the market. And with this testing I mean, when a tester finds a problem with the new headset, send it through the normal channels (tickets) so that the improved quality control and customer support are also tested. If you give testers direct channels you do not learn what could be done better at quality control and customer support. We, the customers, also only have tickets as our channel. So far I get the impression that the software is not seen as a product in itself. In my opinion it should be. For example, the 5K/8K/Crystal are now end-of-life. Do not try to develop software for new products like Light, Super and Air that also 'drags along' software for older headsets. Make a clear cut. Else it will become what we knew in the old days as 'spaghetti' software. Impossible to maintain and for sure introduce new bugs with every update. I'm not saying that the older version should not be maintained anymore. It should be kept updated but not as part of the newer systems. All these things that are said in the latest announcement about weight, facial fit, support etcetera at least shows to me that Pimax have listened to their customers. And the fact that they are open about it is also a good sign. This brings also along that the obligations Pimax now has to meet to its customers have also risen higher. After the Oculus and the Valve Index the Crystal has been a very big improvement for me. I'm still very happy with it. At the same time am I looking forward to the new Super. Not that I expect everything to be 100% from the start. But as long as Pimax keeps developing and issues can be solved I accept that. So, yes, I’m looking forward to 2025 and see what Pimax brings in the New Year. And I hope we will all be enjoying good VR times in our sims. Regards, Huub.
Calvin.Pimax Posted December 30, 2024 Posted December 30, 2024 Hello Huub, Thank you for your message, and happy holidays! Wishing you a wonderful 2025 ahead! We've been working hard to improve quality control, with more efforts and procedures now in place. Regarding customer support, we've been recruiting a team to handle the backlogs and technical issues (many of whom are experienced users and native speakers). Additionally, our support team is expanding, and we aim to improve response times, RMA or refund processing, and provide clearer answers to inquiries. As for Pimax Play, we now treat it as a product rather than just an application for connecting or tweaking the headset. We’re focusing on further optimization, including improving ease of use and adding new features, while striving for compatibility with all models, including the earlier P2: 5K and 8K. Cheers, Calvin 1
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