Download speed problem

[SKYWARRIOR]

Hi, This post is the only way I can see of opening a dialogue with the techs who handle the software download/team. I have this problem of a 9.3 mb download from DCS although my suppliers speed is 71 mps. Many months ago I believe a helpful guy  sent me a mail about this and we started to try and resolve it but my e mail changed and I have frankly lost it. Is it possible for the appropriate person to open a dialogue via my e mail so I can discuss this problem outside of this forum please.

 

Edited February 15 by SKYWARRIOR

[MAXsenna]

Hi, This post is the only way I can see of opening a dialogue with the techs who handle the software download/team. I have this problem of a 9.3 mb download from DCS although my suppliers speed is 71 mps. Many months ago I believe a helpful guy  sent me a mail about this and we started to try and resolve it but my e mail changed and I have frankly lost it. Is it possible for the appropriate person to open a dialogue via my e mail so I can discuss this problem outside of this forum please.
 

Hi! Can you post a screenshot? Click the download dialog window, press LAlt + PrtScr, and then LCtrl + V here.
Why? Because people confuse the denominations, just like you do. mb = milli bits, and I can promise you that is not the speed you get. The download window displays the speed in MegaBytes per second. Which is eight times faster than a speed of Megabits. One Byte = 8 bits. So, if the window displays your speed as 9.3 MBps, then the speed in Mbps is 9.3x8=74.4, which is faster than your ISP claims you have. Not sure if you can complain anymore,right?
You see now why details are extremely important?
Cheers!

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[SKYWARRIOR]

Hi,

Thank you for your interest and here are my results and the basis of my complaint. PLEASE NOTE  TWELVE 99.NET  which apparently are big data transfer agents.

Very interested  with any anyone in UK who reads this and can provide local download speeds. I re loaded the game two days ago and there was also an update I think as it seemed to just tag along. I was downloading from 1.30 pm from one day to 4.55 am the next. Is that acceptable then ? Or is that the norm ?  The 71 mb upload is the speed available at my front door. I have a Mac and the PC hard wired to the the new replacement router ( in case this was the problem ) I use the Mac for everything except DCS which is dedicated to the PC. see spec below its not a faint hearted machine.

I look forward to ordering the 1 G.Glass supply which is available within weeks BUT dont think this is the problem and I might waste my money.

[MAXsenna]

24 minutes ago, SKYWARRIOR said:

The 71 mb upload is the speed available at my front door.

Apologies if I come off as rude. Absolutely not my intention. You write mb, which is millibits, in which your screenshot clearly says Mbps. Megabits per second. (You also write upload, while the picture shows download. I guess that's just an honest mistake).

Again 1 Byte = 8 bits. 

When people can't differentiate between the correct valuas and denominations, it gets confusing, and people might not understand that they really don't have a problem.

Your screenshot of your DCS update shows your download speed is 8.8 MegaBytes per second, (again, not Megabits per second), which is 8.8MBpsx8=70.4Mbps. Which is very close to what the speed test shows. Why are you complaining? 

And guess what. The update is 508979.5 MegaBytes ≈ 509 GigaBytes ≈ 0.5 TeraBytes. So ≈5 hours is not unreasonable at all. And according to the times you wrote, it was even less.

(For techies, I didn't bother to mention 1024 to keep it simple). 

40 minutes ago, SKYWARRIOR said:

I look forward to ordering the 1 G.Glass supply which is available within weeks BUT dont think this is the problem and I might waste my money.

You should look forward to it. While again you're not using the correct denominations. "1 G" means absolutely nothing, while I assume you mean 1Gbps = 1/8GBps = 0.125GBps = 125MBps  Understand now?

This gives us, for your next large update, ≈500GB/0.125GBps = 4000 seconds =>/3600seconds => ≈1.1 hour. Which totally checks out according to your screenshots. 

You will be very happy, and there is nothing wrong with your connection and the speed you get from the Eagle Dynamics' download servers. The problem is that you don't understand the math/values/technology. Again not trying to be rude.

Hopefully this detailed answer will give you peace of mind, and I hope you learned something today.

Enjoy your weekend! Cheers!  

[SKYWARRIOR]

Well yes I did learn something today and I thank you . So I will go forward and pay for the 1 gps connection and look forward to the faster speed of download ( yes sorry ) .

The lesson here is if the tech at DCS and the tech at my ISP ( which I spoke to at length again. again again ) yesterday had been so informative and clear I would have not wasted part of the  precious years I have left stressing about this matter. 

Thank once again, I have my order re instated at my I.S.P. 

Edited February 15 by SKYWARRIOR

[MAXsenna]

Well yes I did learn something today and I thank you . So I will go forward and pay for the 1 gps connection and look forward to the faster speed of download ( yes sorry ) .
The lesson here is if the tech at DCS and the tech at my ISP ( which I spoke to at length again. again again ) yesterday had been so informative and clear I would have not wasted part of the  precious years I have left stressing about this matter. 
Thank once again, I have my order re instated at my I.S.P. 

That's great! Utterly unbelievable that none of them caught it. The ED tech for confirming everything was okay, and the ISP tech for not making sure you'd upgrade. Oh, Lord!

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