How exactly does a return work for a new "non defective" Crystal Super?

[Gun Jam]

@Calvin.Pimax Hello

I am very much considering the purchase of a crystal super. I use the G2 and just got the VR1 to replace the G2. On paper the Vr1 is far superior in all categories except comfort. In real life in my case its is better only in FOV and brightness. It feels broken to me but I'm told perhaps I'm just intolerant to aspheric lenses.

That aside the lesson of the VR1 is that I can not purchase any Vr headset with a "no returns" policy and dice roll that its going to be acceptable. The Vr1 was the safest bet with the best build quality, testing and QA but that didnt work out. I think I want to give the Super a try but if it really is an issue with me an aspheric lenses then I would end up having to return it as well.

it sound like you can put a down payment on a unit and try it for 14 days? If you purchase it outright do you not get a 14 day return window?

Is there a restocking fee?

If it needs returning how is that started who would I contact to get an RMA and will they be timely about it or will it take them a week and then they tell me too bad so sad your trial expired?

If there actually is a problem with the unit and it needs replacing what does that do to my trial window?

What other important info should I be aware of??

Thank you

 

[Aapje]

https://pimax.com/pages/returns-refunds

[Calvin.Pimax]

1. Yes, the updated base price is now $799 USD.

2. If you're not satisfied with the headset within 14 days, you can simply file a support ticket to request a full refund.

3. There is no restocking fee, but a regional surcharge applies to US customers only.

4. For any technical issues or RMAs, you’ll need to file a support ticket. Once the ticket is created, the trial period will be paused.
For example: If you encounter an issue on the 12th, log a ticket, and the issue is resolved on the 15th, we will extend your trial period accordingly, based on the situation.

[Gun Jam]

Thanks Calvin / Aapje.

This looks interesting Ill see how the initial feedback goes with the units that are shipping now and go from there

Thanks again!

[Calvin.Pimax]

There are few reviews on Reddit and Discord, you could check them out.