Crystal Super 50 PPD known bugs

[Calvin.Pimax]

The Crystal Super is shipping, and we're happy to see the headset finally in the hands of so many users. That said, we have also fast accumulated a lot of feedback on the headset now.

With this blog post, we would like to inform you that we are aware of these bugs, and that we're working flat out to fix them as soon as possible. 

Please note that some of these are general, while others occur for some users in some games with some PC configurations. 

Pimax Crystal Super 50 PPD - Known Bugs (29 April):

• Auto-IPD isn't always accurate (In progress)
• For some users, in some games, colors are overblown (In progress)
• The audio is not as loud as with OG Crystal, rendering in 16-Bit rather than 24-Bit (In progress)
• Controller tracking has some drift (In progress)
• Inside-out tracking performance on some PC configs (In progress)
• Front V can't change colour (In progress)
• Microphone quality (In progress)
• Color fringing on in-game menus (In progress)
• Cooling vents are either silent or loud (In progress)

We have also encountered more bugs but these are mentioned only once or twice, and we think it's due to user's PC configuration. These bugs are not listed here, as we're still learning more and solving them with these users.

Meanwhile, Nvidia and AMD are updating their GPU drivers for the 50 series and 9700 respectively. (E.g., Nvidia released a hotfix less than 24 hours ago.) 

Some frequently asked topics are the following (these are not bugs):

• Some users with an Ultraleap Hand Tracking module have reported compatibility issues with the bottom USB-C slot. This can occur if you have a very old Ultraleap Hand Tracking module. Please contact our support to have this fixed.
• Local dimming is non-adjustable in Pimax Play. This is because the with the Crystal Super, unlike the Crystal Light and OG Crystal, local dimming is a hardware solution. This has the benefit of having more individual zones, and these zones can be controlled individually on the hardware level, which increases speed and precision. The first reviewers have also highlighted the improved local dimming performance. One of the downsides however is that the amount of local dimming cannot be adjusted in Pimax Play.

For more upcoming Pimax Play features, refer to our latest Q&A video:

 

[TimSell75]

Got mine and (apart from Mura and Tiger Stripes) this:

• For some users, in some games, colors are overblown (In progress)

is the biggest Issue in DCS or IL2. Everything in touch with a white area becomes completely overblown. Currently (at least with my Super), DCS is not playable. Oftentimes it is like flying through a snowstrom, barely able to see more than half a mile until everything becomes just white. Kola map in winter for example is just a white Desert with the Super