Orion F16 grip two button same function issue

[chamol]

Just reveived my WINWING Orion2 ViperAce EX Throttle Combo.

I have an issue with button of the grip.

In simappro:

When i click on button 19 -> button 19 is working (fine)

When i click on button 22 -> button 19 working

For me, this means that both buttons are working but doing the same thing...

 

I tried firmware update for both grip and throttle

PS: Behavior is the same in windows "game controllers"

[MustangSally]

Did you log a call with Customer Service???

[chamol]

I just did and i have to provide a video.

I will today...I was warned about buying at Winwing because of their customer service. I hope it won't be a nightmare.