Pimax Crystal Super IPD system jammed

[MichaelJWP15]

Having been trying the system for a few days and having real trouble with the IPD, I realised the buzzing sound kept going on and the numbers were not changing. I read a few links which mentioned this issue.. anyone know about it or have a way of fixing it?

Otherwise I may have to return it, I have raised a ticket though to see what Pimax say.

[MichaelJWP15]

Replying to my own topic... So Pimax replied to my ticket. Asked me to upgrade to the latest Pimax Play, which is an obvious stalling tactic as a buzzing headset that does not adjust its IPD is clearly not a software issues.

So they asked me for a video if the 'update' didn't work. So I have sent one, again possibly another stalling tactic as this must be a known issue and the video does not add anything over my original text description.

No reply now for two days. I had a very good experience with my Pimax OG Crystal, but I am now starting to experience what others have complained about with Pimax and starting to get annoyed. And only 5 days left on my trial!

[MichaelJWP15]

Still not resolved, they offered to send me another optical engine, but would have taken 1 -2 weeks, I probably would have gone for this if they had been able to send me the micro-OLED version but they said it wasn't available yet.

So having seen the performance and visuals, it's just not a big enough jump for me over my OG Crystal, so I will keep using that one and return the Crystal Super. Will certainly consider the Dream Air when I've seen more pros and cons.

[ldwater]

You're not the only one.  I found that any IPD <64 I get a mechanical 'jam' or skip, like its not able to engage the gears to move the lenses, but anything above 64 it seems to move fine.

I also wasn't blown away by the visuals or performance over the OG Crystal, but I'm going to stick with the super and hope it improves..

[MichaelJWP15]

38 minutes ago, ldwater said:

You're not the only one.  I found that any IPD <64 I get a mechanical 'jam' or skip, like its not able to engage the gears to move the lenses, but anything above 64 it seems to move fine.

I also wasn't blown away by the visuals or performance over the OG Crystal, but I'm going to stick with the super and hope it improves..

I would probably keep the Super if I didn't have the OG sitting there, but it's a lot of money to upgrade, and if the Dream Air suits me I will probably try that after seeing more reviews.