MichaelJWP15 Posted October 27 Posted October 27 Having been trying the system for a few days and having real trouble with the IPD, I realised the buzzing sound kept going on and the numbers were not changing. I read a few links which mentioned this issue.. anyone know about it or have a way of fixing it? Otherwise I may have to return it, I have raised a ticket though to see what Pimax say. - Michael Intel Core i7 13700K | RTX 4070 | ASUS TUF Z690 | Pimax Crystal | Virpil/Warthog HOTAS
MichaelJWP15 Posted October 29 Author Posted October 29 Replying to my own topic... So Pimax replied to my ticket. Asked me to upgrade to the latest Pimax Play, which is an obvious stalling tactic as a buzzing headset that does not adjust its IPD is clearly not a software issues. So they asked me for a video if the 'update' didn't work. So I have sent one, again possibly another stalling tactic as this must be a known issue and the video does not add anything over my original text description. No reply now for two days. I had a very good experience with my Pimax OG Crystal, but I am now starting to experience what others have complained about with Pimax and starting to get annoyed. And only 5 days left on my trial! - Michael Intel Core i7 13700K | RTX 4070 | ASUS TUF Z690 | Pimax Crystal | Virpil/Warthog HOTAS
MichaelJWP15 Posted November 5 Author Posted November 5 Still not resolved, they offered to send me another optical engine, but would have taken 1 -2 weeks, I probably would have gone for this if they had been able to send me the micro-OLED version but they said it wasn't available yet. So having seen the performance and visuals, it's just not a big enough jump for me over my OG Crystal, so I will keep using that one and return the Crystal Super. Will certainly consider the Dream Air when I've seen more pros and cons. 1 - Michael Intel Core i7 13700K | RTX 4070 | ASUS TUF Z690 | Pimax Crystal | Virpil/Warthog HOTAS
ldwater Posted November 6 Posted November 6 You're not the only one. I found that any IPD <64 I get a mechanical 'jam' or skip, like its not able to engage the gears to move the lenses, but anything above 64 it seems to move fine. I also wasn't blown away by the visuals or performance over the OG Crystal, but I'm going to stick with the super and hope it improves..
MichaelJWP15 Posted November 6 Author Posted November 6 38 minutes ago, ldwater said: You're not the only one. I found that any IPD <64 I get a mechanical 'jam' or skip, like its not able to engage the gears to move the lenses, but anything above 64 it seems to move fine. I also wasn't blown away by the visuals or performance over the OG Crystal, but I'm going to stick with the super and hope it improves.. I would probably keep the Super if I didn't have the OG sitting there, but it's a lot of money to upgrade, and if the Dream Air suits me I will probably try that after seeing more reviews. - Michael Intel Core i7 13700K | RTX 4070 | ASUS TUF Z690 | Pimax Crystal | Virpil/Warthog HOTAS
Calvin.Pimax Posted Monday at 08:13 AM Posted Monday at 08:13 AM On 11/6/2025 at 5:18 PM, ldwater said: You're not the only one. I found that any IPD <64 I get a mechanical 'jam' or skip, like its not able to engage the gears to move the lenses, but anything above 64 it seems to move fine. I also wasn't blown away by the visuals or performance over the OG Crystal, but I'm going to stick with the super and hope it improves.. Have you reported this to our support team and requested a replacement for the optical engine? On 11/5/2025 at 7:22 PM, MichaelJWP15 said: Still not resolved, they offered to send me another optical engine, but would have taken 1 -2 weeks, I probably would have gone for this if they had been able to send me the micro-OLED version but they said it wasn't available yet. So having seen the performance and visuals, it's just not a big enough jump for me over my OG Crystal, so I will keep using that one and return the Crystal Super. Will certainly consider the Dream Air when I've seen more pros and cons. Please keep me updated once you’ve received the replacement.
ldwater Posted Monday at 09:19 AM Posted Monday at 09:19 AM 1 hour ago, Calvin.Pimax said: Have you reported this to our support team and requested a replacement for the optical engine? Please keep me updated once you’ve received the replacement. No I haven't, its not a significant issue for me as I don't seem to need it to be <64ppd and I'm happy with the module as it stands. We the faff of returning the 57PPD module I don't really want to do another one..
Calvin.Pimax Posted Monday at 09:53 AM Posted Monday at 09:53 AM 33 minutes ago, ldwater said: No I haven't, its not a significant issue for me as I don't seem to need it to be <64ppd and I'm happy with the module as it stands. We the faff of returning the 57PPD module I don't really want to do another one.. Lol, okay then. I was just worried you might share the headset with friends or family — using it without the correct IPD could make things worse.
MichaelJWP15 Posted Monday at 07:32 PM Author Posted Monday at 07:32 PM 11 hours ago, Calvin.Pimax said: Have you reported this to our support team and requested a replacement for the optical engine? Please keep me updated once you’ve received the replacement. As per my post Calvin, I have decided to return the Super and stick with my OG Crystal for now. I'm seriously considering the Dream Air though. - Michael Intel Core i7 13700K | RTX 4070 | ASUS TUF Z690 | Pimax Crystal | Virpil/Warthog HOTAS
Calvin.Pimax Posted Tuesday at 06:48 AM Posted Tuesday at 06:48 AM 10 hours ago, MichaelJWP15 said: As per my post Calvin, I have decided to return the Super and stick with my OG Crystal for now. I'm seriously considering the Dream Air though. Alright! Stay tuned — improvements and debugging are currently in progress.
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