New Activation Number

[Neil Gardner]

Hello,

 

I have had various problems with new OS's and other pieces of software over the time that I have had BS, though BS itself has always been reliable, and this has necessitated OS reinstallments from time to time. After putting my new OS on and re-installing BS this time I went to 'files' and 'products' to look for my activation number, having stupidly failed to uninstall properly, but now I find the number isn't there. I really cannot think that I have used up 8 re-activations but it is a possibility. I am writing therefore to see if anything can be done and I would be very grateful indeed if you could help.

 

Thanks in anticipation

 

Neil Gardner

[EtherealN]

The serial number would not "disappear" if you've used up activations, I don't think. Have you verified that you are properly logged in on the same account as used for your original purchase?

 

Also, since there is a place where confusion can occur, is the screen you are looking at similar to this one:

 

(I need to make a new sample pic - current screen has several language versions displayed, not just the english one, but aside from that it would be identical.)

[Neil Gardner]

EtherealN

 

Thanks for the quick reply. My screen looks exactly the same except for the absence of an activation number. But what you said about being logged on under a different account might be the problem. I have a feeling that there was a problem and the account details were changed about a year ago - unfortunately I know its pathetic but I can't quite remember. If that is the case, however, what would I have to do then to retrieve my old account details?

 

NeilG

[Neil Gardner]

Oh, and forgot to mention, my screen does not say 'Buy Again', rather it just says 'Buy' which almost certainly suggests that it does not know that I have the download already.

[Fahhh]

Maybe check your e-mail? Not sure, but as the protection is the same as in FC2.0, you should have received a confirmation e-mail, stating what you have bought and the activation key with it, at the time of purchase.

[Neil Gardner]

Thanks for getting back

 

Yes, I've thought of that. Unfortunately I got rid of the e-mails that this would have been included in a long time ago. I made a copy and backed it up which would normally have been what I would have used in these circumstances - I'm generally so careful about this, I have 30 odd add ons for things like FSX that I am normally so diligent about retaining purchace and installation information for, but unfortunaletly it seems not this time.