Joyride Posted January 7, 2011 Posted January 7, 2011 :helpsmilie: 8 buttons on one of my new Cougar MFDs just suddenly went dead...has anyone here had this issue and/or any experience with Thrustmaster Tech Support? Just sent them an email through their website but thought I recall hearing bad things about TM tech support. Their US phone number just went to a recording (despite being in the listed business hours).
RogueRunner Posted January 7, 2011 Posted January 7, 2011 (edited) oh dear!! I'm reading a lot of these type of posts lately. As I own both the MFD and the Warthog I do not get a fuzzy warm feeling about TM at this stage of the game. Thankfully my hardware is holding up thus far. If something breaks though, shipping it back will be VERY expensive for me. Edited January 7, 2011 by RogueRunner With the price of ammunition these days do not expect a warning shot.
WarriorX Posted January 7, 2011 Posted January 7, 2011 Deephouse, can you do me a favor, look on the bottom of your Cougar MFD that went bad and tell me what the Version Number is? I heard Version 1 devices had problems like you describe that forced TM to revise the Cougar MFD's and put out Version 2 devices. [sIGPIC][/sIGPIC] "Is that you John Wayne?.......Is this me?" Full Metal Jacket //My Mission Data Card//My Cold Start Checklist //Clearing a Hung Store Tutorial //CDU Offset//Asterisk Error Correction Procedure//JTAC UTM Coordinate Entry Tutorial//JTAC 9 Line Lat Long Coordinate Entry Tutorial
hassata Posted January 7, 2011 Posted January 7, 2011 This is an issue, especially with some of the earlier units. I had the buttons on the bottom row all stop working after a few hours of use :(. [sIGPIC][/sIGPIC]
tigertoo Posted January 7, 2011 Posted January 7, 2011 (edited) Deephouse, can you do me a favor, look on the bottom of your Cougar MFD that went bad and tell me what the Version Number is? I heard Version 1 devices had problems like you describe that forced TM to revise the Cougar MFD's and put out Version 2 devices. you would do me a favour as well as today i ordered it, so would ask to my retailer for the most recent version if needed.so i would like to know your version to compare what they will send me Thanks Edited January 7, 2011 by tigertoo
tigertoo Posted January 7, 2011 Posted January 7, 2011 Deephouse, can you do me a favor, look on the bottom of your Cougar MFD that went bad and tell me what the Version Number is? I heard Version 1 devices had problems like you describe that forced TM to revise the Cougar MFD's and put out Version 2 devices. Could you do me the same favour as i ordered it today, so i would want to tell to my retailer not to order the version 1 if a version 2 is on the way Thanks
Joyride Posted January 8, 2011 Author Posted January 8, 2011 Deephouse, can you do me a favor, look on the bottom of your Cougar MFD that went bad and tell me what the Version Number is? I heard Version 1 devices had problems like you describe that forced TM to revise the Cougar MFD's and put out Version 2 devices. I took and look there is no external serial, model, or version # of any sort that I could find. Unfortunately, I don't have the packaging anymore, so can't pull any info from that either. I bought them from costcentral.com in November.
WarriorX Posted January 8, 2011 Posted January 8, 2011 (edited) The version number is on a white sticker on the bottom of the base. If neither of your Cougar MFD's have this required white sticker, I would call up TM and let them know that you got 2 MFD's from Costcentral that had the stickers removed. Edited January 8, 2011 by WarriorX [sIGPIC][/sIGPIC] "Is that you John Wayne?.......Is this me?" Full Metal Jacket //My Mission Data Card//My Cold Start Checklist //Clearing a Hung Store Tutorial //CDU Offset//Asterisk Error Correction Procedure//JTAC UTM Coordinate Entry Tutorial//JTAC 9 Line Lat Long Coordinate Entry Tutorial
Joyride Posted January 8, 2011 Author Posted January 8, 2011 The version number is on a white sticker on the bottom of the base. If neither of your Cougar MFD's have this required white sticker, I would call up TM and let them know that you got 2 MFD's from Costcentral that had the stickers removed. Yep, the white stickers must have been removed. Hmmm.
WarriorX Posted January 8, 2011 Posted January 8, 2011 With confirmation that the stickers are missing, I would now suspect that you got a pair of version 1 MFD's there. [sIGPIC][/sIGPIC] "Is that you John Wayne?.......Is this me?" Full Metal Jacket //My Mission Data Card//My Cold Start Checklist //Clearing a Hung Store Tutorial //CDU Offset//Asterisk Error Correction Procedure//JTAC UTM Coordinate Entry Tutorial//JTAC 9 Line Lat Long Coordinate Entry Tutorial
Joyride Posted January 26, 2011 Author Posted January 26, 2011 Well, turns out they are Version 2...was looking incorrectly on the back of the MFD itself, not the bases (which I never used and left in the box since I mounted them on an LCD display). TM support did respond back to me about a week later, waiting now for their response to it being Version 2 MFDs, not 1's.
sndwv Posted February 2, 2011 Posted February 2, 2011 Does anybody know where they sell V2's? Preferably in the Netherlands, but importing them would also be an option. Because I have just received a new set which were still V1. Thanks!
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