No Serial Number

[graemeh]

Hi All,

 

Yesterday I purchased DCS A-10 in the E-Shop, and although I received a transaction ID, there was no serial number supplied.

 

I've seen the forum thread on where to find the serial number, but it's not there - not on Order History, not on the download page and not on the confirmation email.

 

I opened a support ticked 12 hours ago but haven't heard anything yet.

 

It's really frustrating - my new computer arrived yesterday (the old one had no chance of playing A10) and I already had the A10 installer downloaded and ready to go so I wouldn't have to wait for a steam download! I've spent all the time waiting for my new pc watching the tutorials on YouTube and working out HOTAS mappings, so I wanted to get straight in and flying!

 

Any suggestions on how to get the serial number?

 

--Graeme

[EtherealN]

Have you tried either or both of the following:

 

1) Clear out all cookies from your browser. (A corrupt cookie may cause your serial number to not be displayed on the download page).

2) Using a different browser.

[graemeh]

Thanks for your reply,

 

I've tried IE and Chrome on two different machines, and cleared cookies on both.

[graemeh]

Still no sign of a serial number on the DCS site. Would it be better to recover the payment through PayPal and purchase on Steam instead?

[EtherealN]

Graemeh, no, Steam version uses the same system (due to no 64-bit support in Steam DRM).

[graemeh]

Ah, OK. Is steam having the same problem issuing serial numbers then?

[EtherealN]

I don't know, I don't have access to that type of stuff, but if keys simply aren't being issued I'd suspect it's a fault somewhere serverside at SF, which would affect all sales channels (AFAIK),

 

You could send a message by PM to destby or Tez to inquire (normally I'd contact them directly myself to ask, but I am currently in a hotel and don't have my normal lines of communication available). Please include a brief description of the problem including the steps you have already tried, and your ticket number.

 

Tez: http://forums.eagle.ru/member.php?u=8984

Destby: http://forums.eagle.ru/member.php?u=86223

 

They can check if there is a larger problem afoot and/or hopefully solve the issue for you.

[graemeh]

Thanks for your help,

 

I've PM'd Tez.

[Tez]

The issue is solved now. We are sorry for it.

 

Serial number should appear on the page with your orders details.

DCS website -> Login -> My purchases

 

Direct link (ensure you're logged in):

http://www.digitalcombatsimulator.com/index.php?scr=order_history

[graemeh]

Hi Tez,

 

Many thanks for getting this fixed for me. I've got the serial number now and will be activating shortly.

 

Best Regards,

--Graeme