[Support Ticket 15770] Not received serial number

[icephere]

Hi,

 

I bought a copy of A10C, and on my "Payments" page its status shows "paid" now. But on both this page and the download page I could not find the serial number for activation as instructed by the sticky tutorial (http://forums.eagle.ru/showthread.php?t=57556). My filed ticket also has no reply yet. Could some CSR help me? Thanks a lot!

[EtherealN]

Your ticket is now about 24 hours old and support is still working on getting back to normal response times (which are two working days).

 

Unfortunately, given the additional information you have provided, there is nothing I can add except explain that waiting lines in the ticketing system are still recuperating.

[RagnarDa]

+1

My support ticket is #15788. Please please fix this today as I was looking forward to play this this evening.

[RagnarDa]

Oh, and you could just e-mail me any available serial no. I am desperate.

[EtherealN]

I've asked staff to check if there's something bad going on here. I'll let you know when I have news.

[EtherealN]

There appears there were an issue where serial numbers for A-10C were not being issued. The issues have now been fixed. They should now be issued and you should be able to find them in your Payments page.

 

Let me know if there's something further.

[RagnarDa]

Thank you! It works!

[icephere]

Hi, EtherealN, thank you very much!

 

The serial number shows up on my payment page now.

[EtherealN]

All thanks should go to Tez, he did the work, I just relayed the info. :)

[tobyeez]

Hi. Was wondering if anyone saw my ticket# 15524. For some reason blackshark 1 tells me I'm out of activations when I know I didn't use them all.

[EtherealN]

Hi tobyeez,

 

please check the serial number on this site: http://proactive.star-force.com/2.0/activate.php

 

Just enter it in the serial number field, and then click the "serial number parameters" link. This should give you some more information.