Password reset not working at DCS site

[sSnakeyes]

Greetings,

 

It has been a year or more since I purchased the A-10 beta. I want to buy Black Shark 2 and Flaming Cliffs 3, but I can't login to do that. I have requested a password reset using both my username and email address several times and I don't get any response. I'm stuck.

 

:helpsmilie:

[sSnakeyes]

Customer Support,

 

Any advice on how to reset my password so that I can login to the DCS website? The standard method does not work. If it can't be done, I'll simply create a new account. Thank you.

[kestrel79]

I can't do it either. No email has been sent to me yet.

[EtherealN]

Unfortunately, if your dcs account is registered to the same e-mail adress as your forum account, the likely explanation is that the mails were sent to you - but where filtered by your mail service provider.

 

In this case, my recommendation would be to contact customer support, either via e-mail or via registering an additional account. If using an additional account, you will most likely be asked to then contact a specified adress using the mail account that is registered to the account that you wish to retrieve (to secure your identity), at which point the problem can be adressed manually.

 

Unfortunately there is very little beyond this that ED can do in regards to this problem, beyond possibly simply blocking all affected mail adresses entirely such that they cannot be used for the creation of an account (but the relevant ones are, unfortunately, major ones so this would be a considerable inconvenience for a lot of people).

[=SCoRPioN=]

I have sent multiple emails from my registered address to support@eagle.ru, webmaster@eagle.ru with no reply.

Edited January 23, 2013 by [SCoRPioN]

[Valalo]

Not response to DCS web...

 

The same proble here!!!

 

I cannot login DCS Website. Web to DCS not send me mensaje with me password... And not play to multiplayer A10 Warthog....

 

Sorry guys help.

 

All fixed, solved

Edited January 25, 2013 by Valalo

[Valalo]

I introduce me mail in DCS web to forgot password and this mensage apear in web DCS...

 

...Control string and your registration information has just been sent to your E-mail address. Please wait for the email. Note that the check word is re-generated on each request

This mensage in the web after to introduce me mail....

 

 

But it didnt arrive any mensage to me mail.

 

What Can i do?

 

Thakns

 

All Solved

Edited January 25, 2013 by Valalo

[Rockeyes]

Got the same problem here. How was it resolved?:helpsmilie:

[BFM]

26.02.2013

Same Problem here, i receive the forum registration mail but not the one for the forgotten password. Who can help me? Which eMail adress should i use for customer support?

 

27.02.2013

Still the same problem :(

Edited February 27, 2013 by BFM

[=SCoRPioN=]

This is a great team of developers and an awesome simulator, it's actually the best, period. I just wish the customer service would be more solid and quicker with response. I havent been able to fly in months.