Ordering

[Motorpsyhco]

I don't know if this is the proper place and if not I do apologize, but I don't really now any where else to go.

 

Here is my dilemma, I ordered the P-51D and the Blackshark 2 upgrade back in March when you had your sale going on. This was on March 21, 2013.

 

When I ordered your products it stated that it didn't go through. So I order it again, and it gave me the same information. After being frustrated I went to check my email and notice that my order went through, but it ordered twice, due to what was mention from above.

 

I went to your user support section and filled out a ticket but haven't heard anything, and it said that I should get a response within 48 hours, but haven't heard nothing. I waited a couple of weeks thinking that you all must be pretty busy due to the sale. Last week April 4th, 2013 I updated my ticket and still haven't heard anything. So, now I am here at the forum, hopefully I get some response.

 

Once again forgive me for being here but I had nowhere else to go. If I could get some direction and help that would be appreciated.

 

Thanks,

 

Motorpsyhco

[Jona33]

There's a section at the bottom of the english section called payment and activation. Also post your ticket number. Can help get proper attention. Don't bump your ticket as well since for some reason it sends it to the back of the queue.

[EtherealN]

If I can get the ticket number I will look.

 

"Bumping" delays ticket due to them being sorted by active date - that is, the user that has waited the longest since the last time he interacted with the ticket gets served first. This is not perfect, but necessary since some users "forget" their tickets, so sorting by creation date would mean that we have to go through tickets manually to find which ones we should handle first.

[Motorpsyhco]

Thank you so much. The ticket # is 20163.

 

Your product is awesome! I use be a A10 Flight Simulator Technician in the USAF and the A10 is right on!

 

Hope the Ticket number can help.

 

Motorpsyhco

[EtherealN]

Hi,

 

very sorry for the problem. This is either a case of "reservation" of funds, or a system error. In the former case, you will eventually receive your money again - in that case it is a bank issue, and the "reservation" will cancel automatically. Otherwise, I believe we will be able to get you a refund.

 

I will ask support to look into this tomorrow.

[Motorpsyhco]

Thank you very much for checking in to this. Please let me know when I can expect the refund.

 

Thank you,

 

Motorpsycho

[Motorpsyhco]

It's been over a week and I haven't heard anything about the refund?

 

 

Motorpsyhco

[Motorpsyhco]

Gentleman,

 

It's been about a month and I haven't heard anything? Will you be refunding me the extra $20.00 or not?

 

Been waiting for an answer.

 

Motorpsyhco

[Motorpsyhco]

Sir,

 

I've been writing you all under the title Ordering, and my last entry has been on May 5,2013 and I haven't heard anything back on my issue.

 

I would like to know what is the status on my refund?