Website and User Support Ticker

[monger]

So I have had 2 support ticket open on the website for over 3 weeks now with no reply. I'm not sure what is going on but is that system broken or is no one manning the website support system ?

[PeterP]

Please describe your problem and post your support-ticket.

 

Help others helping you.

 

 

 

Please understand what happens if "moger" tells that he needs support without posting his ticket numbers:

A moderator sees this post - as you didn't posted a ticket number he has to switch to the database of the digitalcombatsimilator page.

This user-database is fully independent of the one in this forum.

So he have to search for "moger" in it - than he have to search your tickets.

If your name isn't the same like on this forum it can get really tricky/time-consuming - just because you didn't posted your ticket numbers. - so the chances are high that no moderator even bothers to do this.

 

>>> http://en.wiki.eagle.ru/wiki/Solution

 

And another thing:

If your problem is not related to the account and or software key - it's very likely that a other forum member is able tu help you with your problem .

Edited July 12, 2013 by PeterP

[monger]

Support ticket numbers

 

23587

23453

[EtherealN]

Greetings,

 

Sorry for the delay.

I have responded to your ticket.