Dr T

I have to take apart my joystick and throttle every 6 months of so to do this. Usually it's the throttle mini-stick and the joystick twist/yaw. It's a minor hassle, but worth it.

I wanted to share this here in case anyone else encounters this problem. I have been using the Pimax Crystal for about 4 months now. Last week when I went to use it, it would not power on. The status LED on the headset would just flash red no matter what I did. I confirmed my batteries were charged. I disconnected/reconnected all the cables. I confirmed the USB hub was in good order. Nothing helped. I reached out to Pimax support. They had me download remote access hardware and download several files/tools for the technician to use during the session. They remoted in and flashed the firmware. The whole process took about 20 minutes, and it has resolved my problem. Would be nice to know what caused it, but at least now I know how to fix it. Hopefully no one else needs this info.

It’s like night and day. I can’t imagine going back. The wider field of view and dynamic foveated rendering are game changers.

Ok, now I really feel like an idiot. I rechecked all my connections and then went through all the settings/menus again. Don't know how or why this got changed, but this slider somehow had gotten moved over. Problem solved.

It uses their proprietary cable. It has 2 USB connections and a display port on one end and goes to a single display port on the headset side. The 2 usb connections go to a hub that comes with the headset. And yeah, the screens are fine as it’s booting up. When you first put on the headset it has some prompts that help you align it with your eyes (adjust it up or down) and then a test pattern so it can set up its automatic IPD adjustment. Those screens and anything it displays after that are misaligned, but only if it’s in PC connection mode as opposed to all-in-one. I didn’t realize there were different accounts required for their store vs support pages, so I do appreciate making me aware of that. I’ll give it another try today and uninstall the WMR stuff. I also shouldn’t need to run/enable OpenXR, right? thanks, everyone!

No joy on googling/searching, and I don't see anything relevant on their forums. I can't even get logged into their forums to post; it keeps saying "Your account is not recognized and cannot log in at this time". To say I'm disappointed/frustrated right now is an understatement.

Posting here while I await a response from Pimax support in case anyone else has had the same issue. I received a brand new Pimax Crystal today. Plugged it in and set up just fine. Installed Pimax Play, OpenXR, and PimaxXR (per https://pimax.com/how-to-run-openxr-on-the-pimax-crystal/). Updated the firmware. The headset boots up just fine. When you put it on, the pimax logo and the "three dot" loading screen are aligned appropriately. However, when it tries to display content, one of the eyes/screens is severely misaligned. It's like I'm looking at them cross-eyed. If I switch the headset to all-in-one standalone mode (like if you're going to play games native to the phone app/headset) everything looks just fine. It's only if I try to view content with it linked to my PC that everything is misaligned. I've tried rebooting my pc, rebooting the headset, reseating all the connections, updating my display drivers, uninstalling/reinstalling pimax play/OpenXR/PimaxXr. Nothing remedies the problem. Any advice? I'm coming at this after playing with an HP G2 for about 8 months that worked just fine. I'm not exactly an expert, but I'm also not naive to setting this stuff up.