alejandr0

May you be right.

Well said. Absolutely agree with this.

Absolutely... both sides should be held accountable. No one’s giving Razbam a pass here. But when customers are caught in the middle, they don’t have legal teams or inside knowledge... they only have what ED and Razbam choose to tell them. Calling for clarity isn’t “using the community as a weapon”... it’s asking for basic respect as paying customers.

I wrote about it earlier...

What kind of recourse did Steam users actually have? As far as I know, no refunds, no store credit, and no alternatives were offered ... unlike ED store customers. Were there any real options available that I might’ve missed?

Appreciate that and that’s really all I’m trying to get across. I’m not taking sides here... I just believe both parties should be held accountable. This isn’t about choosing ED or Razbam, it’s about the fact that paying customers are stuck in the middle with no real clarity. The situation doesn’t need miracles just transparency and responsibility. And let's not forget about those who have the other three modules.

Unless he has on Steam, he won't get anything for a known reason.

Yes, Razbam deserves equal criticism... their communication and conduct have been extremely unprofessional. But the key difference here is that ED still holds the keys to the platform, and they’re the ones continuing to sell products and build community trust. So naturally, the responsibility to maintain that trust also falls on them... not just Razbam. At the very least, ED should be honest about their limitations and stop leaning on vague statements like "we hope for a resolution." People deserve clarity, not deflection.

Frustration among customers is growing, and it’s not hard to see why. For months now, all we’ve heard are vague reassurances: “We’re doing our best,” “We hope it works out,” “The modules still function.” But those words are starting to ring hollow. People aren’t looking for vague promises anymore ... they’re asking for real action. Empty hope doesn’t fix the situation, and every day that passes without a resolution further damages the community’s trust in Eagle Dynamics. This isn’t about drama... it’s about accountability. We’re not just going to quietly accept being left in this mess. If ED truly values its players, it’s time to step up and deal with this properly. Hope is not a solution. Silence is not support. The longer this drags on, the harder it becomes to believe that anything will actually be done.

Thanks for the clarification. I understand the need to avoid repetition, but please also understand that when people feel ignored or brushed off, they will keep asking. It’s not about spam, it’s about accountability. I (and others) still believe this situation deserves better resolution. I’m kindly asking you and the team to escalate this issue internally... specially since it affects paying customers who no longer have access to proper support for what they bought. Doing nothing only deepens the frustration. Please, help push this matter forward.

Standing up for something doesn't always look exciting from the outside. If repeating the facts is the only way to keep the issue visible, then yes... I’ll repeat myself. It may not change everything, but staying silent definitely changes nothing.

I’m not asking ED to cover Steam’s cut. I’m asking them to acknowledge that Steam customers deserve the same basic fairness as E-shop customers. They chose to sell on Steam, they benefited from the wider audience and visibility, and with that comes responsibility. If they can't offer a full refund, fine... but offering nothing while E-shop users get credit isn't right. We're not asking for special treatment, just equal respect as paying customers. This isn’t just about money. It’s about trust.

If you find this funny, that’s your call. I’m not here for laughs. I’m here because I (and others) were left in a mess, and doing nothing just accepts that as normal. I’m not okay with that.

I get that you find it pointless — fair enough. But for me (and others in the same situation), this isn’t just noise, it’s principle. People who bought the F-15E in the E-shop got store credit and could spend it on something else — those of us on Steam got nothing. So why shouldn’t we push for fair treatment too? I’m not expecting miracles, but silence and resignation have never changed anything. If nothing else, it documents the issue. If that bothers you, just scroll past. Simple as that.

Why not stand up for what’s fair? Steam Support already told me they can issue a refund as an exception but only if ED agrees. So yes, I’ll keep asking, because I believe customers deserve better, especially in a situation like this where the module was pulled from sale and abandoned. Doing nothing solves nothing.

I appreciate all recent clarifications, but I believe it's time to directly address a point that many users are quietly struggling with. Refunds in the form of store credit are being offered only for purchases made via the DCS E-shop. Users who purchased the F-15E on Steam — which used to be an officially supported platform - are left with no option, despite the module being abandoned by its original developer and removed from sale. ED has acknowledged it has no access to the module’s code and still cannot guarantee future support or updates. This situation closely mirrors the VEAO Hawk case, where the module was eventually deprecated, and Steam customers were left with a broken product. Why repeat this cycle? You say: “We hope to make it work.” But respectfully, hopes do not restore consumer trust. Actions do. Steam Support has already told me that they are willing to process a refund, even beyond standard policy, if ED authorizes it. That’s all. A one-line statement from ED to Valve, confirming agreement. So my questions are simple: Will ED management change its stance regarding Steam refunds for the F-15E module? If not, is there any scenario under which such authorization would be considered? Please don’t deflect this with more “we hope” language. At this point, we need a firm yes or no. Lastly, I do appreciate that some team members have acknowledged the frustration. I’m not alone in this — many others have expressed the same. We don’t expect miracles. Just fairness and clarity.

But understanding isn’t the same as action. What Steam users are asking for is not a refund directly from ED, but simply your or from ED management authorization for Steam to process an exceptional refund. Steam Support has stated that this is the only missing piece. You keep repeating that the module “still works,” but that’s not the point. It’s no longer sold, no longer developed, and the developer is no longer supporting its modules. The situation is clearly exceptional. If ED truly wants to support its community - especially those on Steam - this would be the moment to show it with more than just words.

I understand the current position, but from a user’s perspective, it’s frustrating - especially for those of buyers on Steam. Many of us trusted that the situation would improve, but several months have passed with no progress, no updates, and still no real support path. Just as a reminder, Steam Support has confirmed they can process an exceptional refund - but only with ED’s authorization. This has been denied repeatedly, even though the product is no longer sold and its future is uncertain. At the very least, I hope ED management will reconsider this approach if the situation remains unresolved. Users deserve more than just waiting and hoping.

Hello Mr BigNewy, Given this statement confirming that Razbam has instructed Eagle Dynamics to cease the sale of the F-15E and that ED no longer has access to the module's source code — and that future support will be limited to version 2.9.X — I would like to respectfully ask: Has Eagle Dynamics management reconsidered its position regarding refunds for Steam users of the F-15E module, given these new circumstances? Steam Support has stated that they may process a refund in exceptional cases, but only with authorization from the ED, which so far has not been granted. This is not just a theoretical concern — the module is no longer being developed or fully supported, and the situation closely mirrors what happened with the VEAO Hawk in the past.It would be good to have a clear answer whether, under these new realities, management is willing to authorize refunds for Steam users who request them.

I'm glad you believe in a good ending, because mine just ended. Translation: To process a refund under the exception, we must have a clear statement from the in-game support team that they agree to refund this specific in-game purchase. In your screenshots, we only see a general response that the in-game team cannot issue refunds. There is no specific authorization for refunds from them. Steam Support Dodi Steam does not block refunds as an exception. I wrote about this earlier...

I understand the idea that players should try to stick it out — but this situation has gone on long enough that I personally have little hope for a positive resolution anytime soon. Even if someone wanted to stick it out, the module isn’t even available for purchase anymore — it was removed from both Steam and ED’s own store months ago. That alone shows how serious the situation is. Players deserve the option of a refund, even on Steam, especially under these circumstances. I fully understand Valve’s refund policy (within 14 days / under 2 hours of playtime), but Steam Support confirmed to me that an exception can be made — if ED explicitly authorizes it. If things ever truly get resolved and the F-15E returns to sale, I’d be willing to buy it again. So yes — it’s still technically possible, but it depends on ED. And I think it's only fair for them to take some responsibility here and help users who bought/supported the module in good faith.

Thanks for reply! Just to clarify — Steam Support told me they can consider a refund as an exception, but only if Eagle Dynamics confirms that it authorizes such a refund (due to the current state of the F-15E module). Would it be possible for ED to issue a general statement like: “We authorize refunds for Steam purchases of the F-15E module in exceptional cases, if Steam deems it appropriate.” That would really help move things forward with Steam. Thank you!

This is possible as long as someone from ED (development or support department) confirms that the refund can be made as an exception. Mr. NineLine, I'm waiting for your answer to the question I asked earlier.

I'm aware of Steam's standard refund policy... In my case, Steam Support said they're willing to consider a refund as an exception, but only if the developer (ED) confirms it.

Mr NineLine, Quick question — do you guys actually authorize refunds via Steam for the F-15E module, given the current situation with Razbam?