I ve been dealing with them for 5 days with no success. I just want my money back and Ill go to Best Buy and Get a X52 Pro
Edit:
Was CCed this Email between the vendor and the Sales Director of Thrustmaster.
J**********,
Apparently M******** doesn’t understand the procedure and is unhappy with having to wait for the replacement cord, so he has charged it back to us. Supposedly he will ship it back to us, and then I’ll just have to get you to help me get it fixed under warranty….. I know you get tired of this long distance support situation, but when you make stuff for kids, this is what happens. Kids these days want immediate gratification and don’t want to begin to understand the nuances of the computer sales business. If they need someone here in the USA to do parts fulfillment for them, you should talk to me. We have inexpensive warehouse space here in Kansas.
I tried to explain to him that he just needed a cable, and he didn’t want to hear it.
Let me know what I need to do. I assume you can’t just send him another one…… so when I get the one back from him, I’ll email you about getting the replacement cable from Support and I’ll just put it on ebay or something….. maybe since it’s basically brand new, I can sell it that way.
C*******
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I do understand that but I just want my money back and to end this nightmare. I find it amusing they consider a 700$ Joystick as "made for kids"