Realteus (Realteus)
Nov 29, 02:49 CET
Dear .......
Thank you for reaching out. We apologize for the silence in the last couple of months.
We faced the critical situation, which was caused by our payment gateway processor CYBERservices Europe S.A., under the brand Paymill. Their services were suspended (including all transactions) by the financial regulation authority CSSF in Luxembourg during the summer and to this day the part of our funds and the held reserves are frozen (the CSSF statement is here).
We got the additional financing from the bank, so the current production of the ForceFeel v2 is being completed by our manufacturer in China with the completion term in the next week. I completely understand we should react earlier to this situation and I deeply apologise for this. We plan to ship the part of the stocks (for European customers) from our manufacturer to our EU warehouse via air delivery as soon as the production is done, in order to not extend the delay of your order EU#.......
We will bring you the new update, including the photos of the new stocks in the new order status email.
If there’s anything else I can do for you, please let me know.
Thank you for your understanding and your support.