Purchased and payed for NTTR but no key

[TMFMidnight]

I've already put in a support ticket (48189) however several people have informed me that their tickets took 2-3 weeks to get resolved and I feel this matter deserves to be expedited. As of right now I have made an order for the NTTR map (288838) and payed for it using an AMEX card through Paypal. The amount was withdrawn from the card (confirmed by AMEX) and payed for with Paypal (supported by a Paypal representative along with a corresponding receipt). Despite the amount being removed from the card and sent via Paypal to the fighter collection The order was marked as cancelled on their e-shop and no serial key was provided to me. I now stand here having payed for but not received the NTTR map unsure of what to do to resolve this. Is there anything to do on my end to fix this? Was it inappropriate to make a thread for this? How can this be prevented in the future? I would greatly appreciate support :)

[NineLine]

http://forums.eagle.ru/showthread.php?t=157306

 

Refunds to Paypal are painfully slow, I am not sure I can help on this, but most likely, you are just waiting on the money to be returned back to Paypal. No sure why it was cancelled, you may have to just wait till the support team is back.

[TMFMidnight]

Is it more likely for the order to be "un-cancelled" for lack of a better term and given a key or should I be working with Paypal and AMEX to have the money returned and try again?

[NineLine]

Sorry, I wish I could answer that, its really bad timing with ED holidays. You can dispute the payment through Paypal, but as I said, it will take a few days to return to your account, then there is finding out why it cancelled in the first place. Sorry, wish I could be more help.

[TMFMidnight]

Thanks for the help, you mentioned ED holidays any idea when they get back?

[NineLine]

10 days from that post I linked above...