Oculus headphones kerput!

[Greyman]

My experience was a positive one also, as my headset was about a month past its 2-year warranty (EU) when the right side audio failed and Oculus replaced the headset without any argument.

 

Probably like others above, I found that contacting Oculus directly, with a polite enquiry, to be far more effective than moaning aggressively on their forum, an approach that seemed to only succeed in getting the customers' blood pressure up.

[Sandman1330]

I did contact them directly, and friendly. The experience was positive, even if it wasn’t my desired outcome.

 

I’ve actually reached out to them again, pointing out this thread and others with people having this covered outside of warranty. I’m waiting to hear back.

[Lensman]

I guess a lot will depend on your local consumer/trading regulations.