Agiel7 Posted July 4, 2022 Posted July 4, 2022 (edited) I've been trying to practice Case I traps and occasionally I've been experiencing temporary disconnects of the Orion stick. This seems to occur mostly on the final turn into the groove (trying to hold a constant ~25-30 degree left bank). The disconnect tends to be for about 1-2 seconds, but this time it happened for long enough for me to take a screen of the inputs in the WinApp and this shows up: null Additionally once this occurs and I go into WinApp I get a pop-up saying that there's an available firmware update. However re-connecting the stick I get this screen on the update screen: null Edited July 4, 2022 by Agiel7
Agiel7 Posted July 5, 2022 Author Posted July 5, 2022 Update: Have a screen of this happening if it helps: null
MustangSally Posted July 5, 2022 Posted July 5, 2022 Log a ticket on Winwing's site Ryzen 9 7950X3D - MSI MAG X670E TomaHawk MB, ASUS ROG Ryujin III 360 AIO 64gig Corsair DDR5@6000, Gigabyte GeForce RTX 4090 AORUS Winwing Super Taurus, Orion2, TO / Combat panels, Collective with Topgun MIP Winwing Skywalker pedals, NLR Boeing Mil Edition Simpit, 55" Samsung Odyssey Ark, Trackir
weasel1088 Posted July 12, 2022 Posted July 12, 2022 How is the joystick connected and how many other devices do you have connected? Seems an externally powered USB hub solves a lot of issues like yours.
Colonel Akir Nakesh Posted July 12, 2022 Posted July 12, 2022 Are you still having issues? I am having similar issues with my F-16EX stick and Orion base and have been going back and forth with customer service but haven't quite resolved it.
MustangSally Posted July 12, 2022 Posted July 12, 2022 Disconnect all USB devices except KB and mouse. Open simappro and plug the stick into the rear of the PC, then run the firmware update. Also ensure you have the grip to base connection firmly pushed in before tightening the knurled nut Ryzen 9 7950X3D - MSI MAG X670E TomaHawk MB, ASUS ROG Ryujin III 360 AIO 64gig Corsair DDR5@6000, Gigabyte GeForce RTX 4090 AORUS Winwing Super Taurus, Orion2, TO / Combat panels, Collective with Topgun MIP Winwing Skywalker pedals, NLR Boeing Mil Edition Simpit, 55" Samsung Odyssey Ark, Trackir
Fulcrumkiller31 Posted August 2, 2022 Posted August 2, 2022 (edited) This exact same thing is happening to me. Currently experimenting with fixes. I've updated all the firmware, checked for USB ports going to sleep, checking different ports. Just when I think its fixed it happens again! seems like a software bug Edited August 2, 2022 by Fulcrumkiller31 Computer: I7 12700K OC 5.0 All Cores, EVGA 3070TI FTW 3, MSI Tomahawk Z690 DDR4 WIFI, 64 GB Corsair DDR4 3600 MHz, M.2 NVME 3TB Gear: Virpil T-50CM2 Mongoose Stick, CM3 Base, CM3 Throttle, Logitech Pedals, HP Reverb G2 Modules: F-15E, F-18C, F-16C, F-14, A-10C II, AV-8B, M-2000C, Mirage F1, F-5, AH-64D, MI-24, KA-50, Nevada TTR, Syria, Persian Gulf, Falklands, Sinai, Afghanistan
Fulcrumkiller31 Posted August 3, 2022 Posted August 3, 2022 On 7/12/2022 at 3:40 PM, Colonel Akir Nakesh said: Are you still having issues? I am having similar issues with my F-16EX stick and Orion base and have been going back and forth with customer service but haven't quite resolved it. Any luck? Computer: I7 12700K OC 5.0 All Cores, EVGA 3070TI FTW 3, MSI Tomahawk Z690 DDR4 WIFI, 64 GB Corsair DDR4 3600 MHz, M.2 NVME 3TB Gear: Virpil T-50CM2 Mongoose Stick, CM3 Base, CM3 Throttle, Logitech Pedals, HP Reverb G2 Modules: F-15E, F-18C, F-16C, F-14, A-10C II, AV-8B, M-2000C, Mirage F1, F-5, AH-64D, MI-24, KA-50, Nevada TTR, Syria, Persian Gulf, Falklands, Sinai, Afghanistan
Agiel7 Posted August 8, 2022 Author Posted August 8, 2022 (edited) On 8/2/2022 at 8:10 AM, Fulcrumkiller31 said: This exact same thing is happening to me. Currently experimenting with fixes. I've updated all the firmware, checked for USB ports going to sleep, checking different ports. Just when I think its fixed it happens again! seems like a software bug I think it might have been as MustangSally said and double-checking the connection of the stick to the base cable and doing a better job of tightening the knurled nut. Haven't experienced any disconnects since then. Edited August 8, 2022 by Agiel7
MustangSally Posted August 8, 2022 Posted August 8, 2022 (edited) On 8/4/2022 at 7:40 AM, Fulcrumkiller31 said: Any luck? As per my post above....disconnect grip from base and check connection. Ensure it is keyed correctly and firmly seated before tightening knurled nut. Most of the time disconnect issues are due to the user not the device Edited August 8, 2022 by MustangSally Ryzen 9 7950X3D - MSI MAG X670E TomaHawk MB, ASUS ROG Ryujin III 360 AIO 64gig Corsair DDR5@6000, Gigabyte GeForce RTX 4090 AORUS Winwing Super Taurus, Orion2, TO / Combat panels, Collective with Topgun MIP Winwing Skywalker pedals, NLR Boeing Mil Edition Simpit, 55" Samsung Odyssey Ark, Trackir
Colonel Akir Nakesh Posted August 18, 2022 Posted August 18, 2022 (edited) On 8/2/2022 at 8:10 AM, Fulcrumkiller31 said: This exact same thing is happening to me. Currently experimenting with fixes. F16EX grip and Orion 1 stick base here, received around May 2022. I've been going back and forth with Winwing support for a few weeks and after a series of steps testing, they sent me new connector cables for both the stick and base. I replaced the one in the stick only so far and 3 days so far no issues. I'm guessing my previous cable had a few too many kinks in it. Here is a picture of my old F16EX grip cable and new replacement. Crossing my fingers! FWIW I cannot tighten my knurled collar all the way and working with support to see if I'm doing something wrong. Edited August 18, 2022 by Colonel Akir Nakesh
Fulcrumkiller31 Posted August 23, 2022 Posted August 23, 2022 A powered USB hub seems to have fixed my issues. However it randomly happened again today after 20 days of zero problems. Could have been a fluke. Computer: I7 12700K OC 5.0 All Cores, EVGA 3070TI FTW 3, MSI Tomahawk Z690 DDR4 WIFI, 64 GB Corsair DDR4 3600 MHz, M.2 NVME 3TB Gear: Virpil T-50CM2 Mongoose Stick, CM3 Base, CM3 Throttle, Logitech Pedals, HP Reverb G2 Modules: F-15E, F-18C, F-16C, F-14, A-10C II, AV-8B, M-2000C, Mirage F1, F-5, AH-64D, MI-24, KA-50, Nevada TTR, Syria, Persian Gulf, Falklands, Sinai, Afghanistan
prestonflying Posted August 24, 2022 Posted August 24, 2022 On 8/18/2022 at 9:13 AM, Colonel Akir Nakesh said: F16EX grip and Orion 1 stick base here, received around May 2022. I've been going back and forth with Winwing support for a few weeks and after a series of steps testing, they sent me new connector cables for both the stick and base. I replaced the one in the stick only so far and 3 days so far no issues. I'm guessing my previous cable had a few too many kinks in it. Here is a picture of my old F16EX grip cable and new replacement. Crossing my fingers! FWIW I cannot tighten my knurled collar all the way and working with support to see if I'm doing something wrong. I really had to tighten the black knurled collar. My first few attempts being gentle yet firm, I was about 1/4 of inch from the locking hole being at the 12'oclock with the flat part of the joystick. But then reallllyyy tightened it and it lined up! 2
Colonel Akir Nakesh Posted August 31, 2022 Posted August 31, 2022 On 8/23/2022 at 2:22 PM, Fulcrumkiller31 said: A powered USB hub seems to have fixed my issues. However it randomly happened again today after 20 days of zero problems. Could have been a fluke. I started getting disconnects again as well yesterday and today. Now trying to figure out how to replace the connector in the base. How has it been going since your post last week?
Fulcrumkiller31 Posted August 31, 2022 Posted August 31, 2022 12 hours ago, Colonel Akir Nakesh said: I started getting disconnects again as well yesterday and today. Now trying to figure out how to replace the connector in the base. How has it been going since your post last week? Well it happened a few times in a row the other day, I retightened the connector in the base and it seemed to help as it didn’t happen again for the rest of the evening. I am at a loss if the powered USB helps , or just masks a problem with a loose connector/ poor design / poor quality connection (stick to base connection) I have zero solid answers , really sucks when you are bombing a target the stick disconnects and you spiral into the ground after an hour of prep. Computer: I7 12700K OC 5.0 All Cores, EVGA 3070TI FTW 3, MSI Tomahawk Z690 DDR4 WIFI, 64 GB Corsair DDR4 3600 MHz, M.2 NVME 3TB Gear: Virpil T-50CM2 Mongoose Stick, CM3 Base, CM3 Throttle, Logitech Pedals, HP Reverb G2 Modules: F-15E, F-18C, F-16C, F-14, A-10C II, AV-8B, M-2000C, Mirage F1, F-5, AH-64D, MI-24, KA-50, Nevada TTR, Syria, Persian Gulf, Falklands, Sinai, Afghanistan
MustangSally Posted August 31, 2022 Posted August 31, 2022 Its not the grip to base but base to PC. Have you ensured that the USB plug is firmly seated in the base?......this was an issue with someone else over on their Facebook page Ryzen 9 7950X3D - MSI MAG X670E TomaHawk MB, ASUS ROG Ryujin III 360 AIO 64gig Corsair DDR5@6000, Gigabyte GeForce RTX 4090 AORUS Winwing Super Taurus, Orion2, TO / Combat panels, Collective with Topgun MIP Winwing Skywalker pedals, NLR Boeing Mil Edition Simpit, 55" Samsung Odyssey Ark, Trackir
Fulcrumkiller31 Posted September 1, 2022 Posted September 1, 2022 It is as far in as it goes... will reseat and try again Computer: I7 12700K OC 5.0 All Cores, EVGA 3070TI FTW 3, MSI Tomahawk Z690 DDR4 WIFI, 64 GB Corsair DDR4 3600 MHz, M.2 NVME 3TB Gear: Virpil T-50CM2 Mongoose Stick, CM3 Base, CM3 Throttle, Logitech Pedals, HP Reverb G2 Modules: F-15E, F-18C, F-16C, F-14, A-10C II, AV-8B, M-2000C, Mirage F1, F-5, AH-64D, MI-24, KA-50, Nevada TTR, Syria, Persian Gulf, Falklands, Sinai, Afghanistan
Fulcrumkiller31 Posted September 1, 2022 Posted September 1, 2022 Yup... tried, seated as far as it could go. disconnected twice in 20 mins. No clue what could cause this. Computer: I7 12700K OC 5.0 All Cores, EVGA 3070TI FTW 3, MSI Tomahawk Z690 DDR4 WIFI, 64 GB Corsair DDR4 3600 MHz, M.2 NVME 3TB Gear: Virpil T-50CM2 Mongoose Stick, CM3 Base, CM3 Throttle, Logitech Pedals, HP Reverb G2 Modules: F-15E, F-18C, F-16C, F-14, A-10C II, AV-8B, M-2000C, Mirage F1, F-5, AH-64D, MI-24, KA-50, Nevada TTR, Syria, Persian Gulf, Falklands, Sinai, Afghanistan
Colonel Akir Nakesh Posted September 2, 2022 Posted September 2, 2022 18 hours ago, Fulcrumkiller31 said: Yup... tried, seated as far as it could go. disconnected twice in 20 mins. No clue what could cause this. Have you worked with their support at all? I've been going back and forth with them and they sent me some cables to try to figure out how to do it myself. The grip connector cable they sent me looks sturdier than the past one maybe that might help if you haven't tried getting one from them? I'm still having issues but hopefully it solves yours....
Sorata Posted September 2, 2022 Posted September 2, 2022 (edited) Might be hard to get help from support at the moment. They are trying to operate at normal best they can but China issued a covid lockdown on Chengdu where WinWing is. Unfortunately for me I just ordered 1200 dollars in peripherals on the 30th of August (super taurus F/A-18 throttle set, extensions and joysticks) from them and it didn't get out of Chengdu via FedEx before the lockdown (9-1-22) so my stuff is on indefinite hold. A note on there page says they cant even send out replacement parts but they will between the 1-4th try to answer support request. Edited September 2, 2022 by Sorata
Colonel Akir Nakesh Posted September 3, 2022 Posted September 3, 2022 I just got a response from tech support that came in over Saturday's business hours, so they are still helping with support where they can. But yeah probably not gonna get parts or product from them ATM.
Fulcrumkiller31 Posted September 6, 2022 Posted September 6, 2022 On 9/3/2022 at 11:56 PM, Colonel Akir Nakesh said: I just got a response from tech support that came in over Saturday's business hours, so they are still helping with support where they can. But yeah probably not gonna get parts or product from them ATM. I really hope there is an easy fix somewhere . I am about a week away from exceeding my 1 year warranty… still having completely random disconnects. Somtimes it’s once a night . Others it’s 15 Computer: I7 12700K OC 5.0 All Cores, EVGA 3070TI FTW 3, MSI Tomahawk Z690 DDR4 WIFI, 64 GB Corsair DDR4 3600 MHz, M.2 NVME 3TB Gear: Virpil T-50CM2 Mongoose Stick, CM3 Base, CM3 Throttle, Logitech Pedals, HP Reverb G2 Modules: F-15E, F-18C, F-16C, F-14, A-10C II, AV-8B, M-2000C, Mirage F1, F-5, AH-64D, MI-24, KA-50, Nevada TTR, Syria, Persian Gulf, Falklands, Sinai, Afghanistan
Colonel Akir Nakesh Posted September 7, 2022 Posted September 7, 2022 16 hours ago, Fulcrumkiller31 said: I really hope there is an easy fix somewhere . I am about a week away from exceeding my 1 year warranty… still having completely random disconnects. Somtimes it’s once a night . Others it’s 15 Same! They are going to send me a new pc board for both the stick and grip next.... Man I wish the service was less DIY, I've been troubleshooting for months since I bought it 1
Dogmanbird Posted September 7, 2022 Posted September 7, 2022 17 hours ago, Fulcrumkiller31 said: I really hope there is an easy fix somewhere . I am about a week away from exceeding my 1 year warranty… still having completely random disconnects. Somtimes it’s once a night . Others it’s 15 If you haven't yet had any luck via winwing directly, have you tried the discord server? (I know Discord's a bit messy and confusing). If you can post your issue in the winwing channel, the active representative there would probably be able to assist with getting you some parts if happy to install yourself.
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