Guest Need Posted January 19, 2009 Posted January 19, 2009 Tried to purchase the DCS Black Shark simulator through the DCS website, when I completed what appeared to be the final step "transaction-authorization failed or transaction error" I believe was displayed. Maybe I wasn't logged in when I tried the transaction as I have read that other people might have had that problem? I then received an email from PROTX confirming the purchase with a transaction code and that my credit card has been charged. I see no option to download the product.When I log into the DCS site it states that I have not payed for anything and only gives me the option to purchase under "files", no serial number to be found as well. I did not want to try the transaction again because it appeared I have already been charged for the purchase. I have since called the credit card company and I have indeed been charged the $49.99. I would appreciate any help in figuring out what has went wrong and what I need to do to be authorized and have the option to download or receive a refund for purchase. My login name is Need. I also have sent an email to the support addresses at the DCS site, with no response. Any help would be greatly appreciated.
ED Team Groove Posted January 19, 2009 ED Team Posted January 19, 2009 Just to rephrase: you have no key in "Files -> Products", being logged in of course. Our Forum Rules: http://forums.eagle.ru/rules.php#en
RandersDK Posted January 22, 2009 Posted January 22, 2009 I have the same problem. Paid and received comfirmation mail, but theres no download option for the game. Any solution have come up for you Need?
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