WINWING Orion 2 RIGHT Throttle not working

[EmJay22]

Reposting here to add WINWING to title

 

Been using my Orion 2 throttle and stick for a couple of weeks now without issues.

Today after attaching some new mounts which work great and have helped my landing skills a lot, I actually returned to the parking place I started from in the Caucus map. So for the first time I tried to reduce engines to OFF using the finger lifts and decided to take a break.

I am not sure what I did, but when I came back and tried a hotstart on Marianas, which is ready for catshot on the Supercarrier, I noticed the right engine not actually running? Nor was the "voice" speaking at the beginning of the mission.

Tried to reboot the PC, restart the game, calibrate the Rx and Ry axis in the SimAppPro software and even did a firmware upgrade to no avail. 

I did also notice the screw for the rear detente had come completely loose so put that back together. 

I am really hoping that I don't need to send this thing back to China... But the game not hearing that "trainer" talking is strange.. annoying as he can be!

I had also posted about this over in this thread as it got more visibility.. near the end of page 2 and on page 3

 

 

[prestonflying]

Perhaps your engine shutdown on the cat shot? I would first look in SimApp Pro and see if the axis moves for the throttles.

If that works, you have a binding issue in DCS and that is an easy fix.

If that does not work and your axis does not move in SimApp Pro then perhaps a wire inside the throttle came loose or snapped.

[EmJay22]

22 minutes ago, prestonflying said:

Perhaps your engine shutdown on the cat shot? I would first look in SimApp Pro and see if the axis moves for the throttles.

If that works, you have a binding issue in DCS and that is an easy fix.

If that does not work and your axis does not move in SimApp Pro then perhaps a wire inside the throttle came loose or snapped.

SimApp Pro does not see the right throttle move at all and in fact the green circle at the bottom is "on" which I assume means that the engine is off.

Even unplugging both the throttle and stick has not changed  the fact that the "voice over" with the "briefing" is silent.

[rob10]

50 minutes ago, EmJay22 said:

Even unplugging both the throttle and stick has not changed  the fact that the "voice over" with the "briefing" is silent.

That really sounds like a DCS or binding issue.  I'd never say never, but chances of that being WW related when it's occurring with throttle and stick removed is slim.

[EmJay22]

31 minutes ago, rob10 said:

That really sounds like a DCS or binding issue.  I'd never say never, but chances of that being WW related when it's occurring with throttle and stick removed is slim.

Yes. I think you are right and I will spend a lot more time looking for the wrong setting before wiping all the other bindings back to the default.

[prestonflying]

4 hours ago, EmJay22 said:

SimApp Pro does not see the right throttle move at all and in fact the green circle at the bottom is "on" which I assume means that the engine is off.

Even unplugging both the throttle and stick has not changed  the fact that the "voice over" with the "briefing" is silent.

Hrmmm, I think you might be misunderstanding how the throttle works? The green light on the WW Orion 2 Throttle simply means it has power and is plugged into the computer. The throttle won't effect your mission or "voice over", in fact we should ignore that mission for now. Open SimApp Pro, look at the throttle, and move the axises. Do you see the values for the throttle changing in the graph (see attached photo). I assume you do see it moving. 

Figuring out how to bind in DCS is a different issue and it sounds like in your specific mission you are failing to start the engines or do the startup sequence the mission triggers are expecting. Jump into the "Adjust controls" in DCS and go to Bind Axis, then move the throttle and see what is is bound to. I bet the throttle is not bound correctly in DCS. 

[EmJay22]

First of all, thanks for taking those screenshots. That helps a lot.

Actually I do not see anything change in SimApp Pro when the I move the right throttle. Maybe I have a different version as I see this, with the green dot at the bottom of the right throttle. Which is not indicated for the left.




Moving the left will show the green line in the test section deflect. Nothing happens with the right.





The Windows 11 calibration software sees nothing from the right. I don’t have a pic for that. Lol


Sent from my iPhone using Tapatalk

[rob10]

Since the right green cut off light doesn't go out and no activity on the right throttle, that definitely does look like a hardware issue.  @prestonflying, that looks a like an old version of SimAppPro.  Mine is the same as EmJay22's.

[prestonflying]

7 hours ago, rob10 said:

Since the right green cut off light doesn't go out and no activity on the right throttle, that definitely does look like a hardware issue.  @prestonflying, that looks a like an old version of SimAppPro.  Mine is the same as EmJay22's.

I screen shotted an example from WW website cause I was away from PC to show the graphs

[EmJay22]

The sound issue has been fixed. Apparently the engine and environment sounds (of me crashing) use a different sound output than the "radio" talk or "voice overs"

This past weekend I switched from HDMI to DP which apparently changed what was the Windows "Playback device".

When I changed to the correct SPDIF for my sound card, it was fine. I guess I should have checked it sooner but since I was hearing sounds fine thru my sound system, I didn't even check that.

Maybe this is done intentionally to allow controlling the radio volume and other sounds independently.

[Dragon1-1]

Actually, this is so you can have external sounds on your speakers, and radio on your headphones, to replicate how you'd hear them in a real aircraft. There are several people here crazy enough to set this up like so, complete with using an actual flight helmet as the "radio" sound device. This is also probably why "hear like in helmet" is a toggle, for those who get that effect from hardware instead.

[WINWING]

Dear customer: sorry for the inconvenience, please take a video and send it to our customer support and our engineer will help, thanks. 

[EmJay22]

On 3/9/2023 at 2:30 AM, WINWING said:

Dear customer: sorry for the inconvenience, please take a video and send it to our customer support and our engineer will help, thanks. 

Hello. Thank you for the response. I have been out of town and not on this forum for a while but will do this next week.

Just what am I taking a video of? That the Simapp software does not see the right throttle input at all?

[Cgjunk2]

Have you been able to contact winwing directly through their chat support?    Even though the process of troubleshooting  itself can take a while, they usually have responded to me pretty quickly with the steps they want you take.    It will probably be way faster than responses through the forum.

[EmJay22]

I will give that a try I guess.  I am just dreading that I will most likely have to send the thing back to them for repair or replacement. A process that I assume will take months. 

For now I am just living with it by leaving both throttles locked together and then changing the settings so that it is mapped to "Thrust".  Who has time for all that "manual startup" nonsense anyway. It's not like I can spend hours a day with this SIM. I have a dog and as her only caretaker, she needs attention when I am not teleworking to earn a living.