nick10 Posted July 6, 2024 Posted July 6, 2024 Hello, I applied for a refund through the ticket system, which is my understanding as to how we are supposed to apply. I got a message back from one of your staff saying, yes, they could provide one but I would need to confirm again I wanted one. But then the ticket was locked so I could not confirm. A few observations. I believe ED needs a very clear process for applying for refunds. Currently it appears opaque. I would hope this is not by design. I also think it is bad faith to ask again for me to confirm what i have very clearly asked for only to lock the ticket. Can you please rectify this situation. Thank you.
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