Crystal Light issue.

[MStewart40]

 I am needing some insight please. I've had my Crystal light, local dimming version for a couple months now, and love the clarity I see with it, but right from the beginning I was noticing like a pixelation issue around the outside area of the sweet spot, it would be a small area that would come and go in different places. I also have an issue of when trying to fly at night it's like looking through a fog or through frosted lens, everything is washed out and blurry. I contacted Pimax tech support, they said it was due to faulty lens and would send me replacement lens, well almost months later I received the replacement lens yesterday. Last night I tested with the new lens installed and still have the same issues but one thing I did have happen was when I loaded into a nighttime flight the headset loaded a clear night view for a few seconds and then reverted back to the washed-out foggy view. I emailed Pimax support telling them the issues were not resolved with the new lenses; now they want to send another set of lenses saying the replacement set must also be defective. Personally, I don't think it's anything to do with the lenses and it's a headset problem but I'm certainly no expert on how these headsets work. What do you guy's think the issue is, headset or lenses? Thanks for any advice

[tikijoetots37]

I have the crystal, I can't help you with the first question but the fog around the lenses is due to the local dimming being set too high. Turn it down from Extreme or whatever the max setting is to the next one down and you should be good to go.

[MStewart40]

8 minutes ago, tikijoetots37 said:

I have the crystal, I can't help you with the first question but the fog around the lenses is due to the local dimming being set too high. Turn it down from Extreme or whatever the max setting is to the next one down and you should be good to go.

Thank you very much tikijoetots37, I'll try that.

[Calvin.Pimax]

Pixelation around the sweetspot? Do you have the foveated rendering enabled? 

[MStewart40]

4 hours ago, Calvin.Pimax said:

Pixelation around the sweetspot? Do you have the foveated rendering enabled? 

No, don't have foveated rendering enabled. had to lower local dimming to the lowest setting to get it to work correctly. The pixelation is way worse with the replacement lenses they sent me, going to put the original ones back in, problem seems to be really magnified around the clouds.

[Calvin.Pimax]

Please report this back to the support team so they can work on it. Meanwhile, I'll also notify the developer team.

[MStewart40]

5 hours ago, Calvin.Pimax said:

Please report this back to the support team so they can work on it. Meanwhile, I'll also notify the developer team.

Calvin.Pimax, Yes, I have been in communications with Pimax tech support since the beginning of July. Now to top off the issues, yesterday while returning the headset back to the original lenses as the replacements were considerably worse, the little brass threaded grommet that the screw goes into that holds the lenses in place fell out inside the headset. I was initially wondering why the screw wasn't tight in the right lens when I first swapped out the lenses, it was because the brass grommet wasn't secured properly in the headset and must have been just spinning. So now I have no way to secure the right lens in place. As much as I like this headset, I'm not very impressed with Pimax's quality control!

[Calvin.Pimax]

Please mention this to the support and share the ticket number with me, I'll take a look into it with the team. 

[MStewart40]

7 hours ago, Calvin.Pimax said:

Please mention this to the support and share the ticket number with me, I'll take a look into it with the team. 

Thank you, Calvin, tech support reached back out to me, they are going to replace the headset.

[MStewart40]

Pimax, really needs to do something about their customer service! They ask to me to return my headset for a replacement, which I did they received it a week ago, as I see through the tracking number on the shipment. I have not received anything from Pimax, as to when they plan to replace the headset, they just don't respond to emails. This is really starting to get frustrating!

[Johnny Dioxin]

They are on their national holiday right now so expect nothing until a week or so at least.

[MStewart40]

1 hour ago, Johnny Dioxin said:

They are on their national holiday right now so expect nothing until a week or so at least.

Thank you, Johnny I really wish there were more players in the market.

[Calvin.Pimax]

Let me check with the after-sales team. The support team is working in shifts, but I'll do my best to get them to respond to your ticket.

[MStewart40]

On 10/4/2024 at 10:23 AM, Calvin.Pimax said:

Let me check with the after-sales team. The support team is working in shifts, but I'll do my best to get them to respond to your ticket.

Thank you Calvin, it's not like they don't have a warehouse in the US. I shipped the headset to San Jose, CA and last time I checked we don't recognize China's holidays, but then, who knows in California.

[Blackhawk163]

9 hours ago, MStewart40 said:

Thank you Calvin, it's not like they don't have a warehouse in the US. I shipped the headset to San Jose, CA and last time I checked we don't recognize China's holidays, but then, who knows in California.

But the Chinese do, regardless of what state they live in.  Hope your problems get resolved. 

[Calvin.Pimax]

11 hours ago, MStewart40 said:

Thank you Calvin, it's not like they don't have a warehouse in the US. I shipped the headset to San Jose, CA and last time I checked we don't recognize China's holidays, but then, who knows in California.

I'd like to get the ticket number so I can follow up on the status of your RMA and request an update.

[MStewart40]

17 hours ago, Calvin.Pimax said:

I'd like to get the ticket number so I can follow up on the status of your RMA and request an update.

You must have some good mojo Calvin every time you respond to a complaint, I get a reply from Pimax. I received an email this morning confirming that my replacement headset has been shipped, which is good as I was starting to have withdrawal symptoms. Thanks again for offering your assistance to help, I appreciate it. Interestingly, I don't even have a ticket number anymore, I was just communicating directly with Pimax support for the last 2 months via email.

[Calvin.Pimax]

Haha, it’s great to see progress!

You're very welcome! I hope the replacement works perfectly right out of the box.

 

[Hawkeye_UK]

Guys i have read up, and still confused about the local dimming option, which is now a slider.

On the Pimax Crystal (original) i have the same issues at night, almost like looking through into a foogy cockpit, gamma at 1.5 in game, brightness at 0.90 in pimax play.

I have local dimming set to 0.999 as believe this to be the best setting?>

 

Can someone explain how do i get my blacks to be black at night in the cockpit and not suffer the horrible looking light blurred and over saturation (in plain english also and idiot proof as i need both lol)