Peedee Posted January 28 Posted January 28 (edited) I have had my Pimax Crystal Light since the end of November. No troubles, no connection issues. Just turn on the PC and Play DCS or whatever in VR. Been so happy, no issues like I see so many others have had. Today though, out of the blue, no changes on my PC or Windows since last time.. My headset won´t work. It turns on, I can see the backlight in it, but it´s dark grey. The little power indicator on top of the headset is green. And Pimax Play shows what you can see in the picture below. And of course I have tried plugging it in and out. I have used the same USB 3 port since I got it. But I have tried many times, and now also into all my different USB 3 ports. I have also unplugged all my other USB devices, reinstalled latest Pimax Play and so on... Any ideas? I have checked my USB ports so that they don´t turn off power for power saving and such. But really - no reason it should be the problem because ... I didn´t do anything new today. So... About my system: PC: I9 13900K Asus Rog-strix z790f gaming wifi motherboard, latest Bios and drivers. Asus ROG Strix GeForce RTX 4090 OC 32 GB RAM@6000Mhz Windows 11 Home 23H2 Pimax Play latest version, installed through the app itself first, the reinstalled by downloading from Pimax Website. Crystal Light Firmware 1.0.11 , Pimax Play asks me to do firmware update to 1.0.14, but if there´s connection issues I am not sure that is a good idea. Edited January 28 by Peedee PC: I9 13900K, Asus ROG Strix GeForce RTX 4090 OC, 32 GB RAM@6000Mhz. Thrustmaster Warthog Hotas. Virpil Base for Joystick. Thrustmaster TPR Pendular Rudderpedals. Realsimulator FSSB-RL MKII ULTRA base + Realsimulator F16SGRH V2 grip VR: Pimax Crystal, 8KX, HP Reverb G2, Pico 4, Quest 2. Buttkicker Gamer Pro. Next Level Motion Platform V3.
Calvin.Pimax Posted January 28 Posted January 28 If you encounter the "Not Tracked" message, simply move the headset around, and it should return to normal. Regarding the USB 3.0 issue, please check if there are any errors in the Device Manager. 1
Peedee Posted January 29 Author Posted January 29 (edited) 16 hours ago, Calvin.Pimax said: If you encounter the "Not Tracked" message, simply move the headset around, and it should return to normal. Regarding the USB 3.0 issue, please check if there are any errors in the Device Manager. Thanks for your input Calvin. It does not help to move the headset around to help with the Not Tracked/Sensors can´t track headset issue. It seems kinda related to the USB 3.0 issue because when I click the "Learn More" which is just beside the "Sensors can´t track headset" warning it, the "Please re-plug the USB 3.0 and make sure the USB is plugged into the USB3.0 port of the computer" comes back up... See picture for what I am clicking which gives the USB3.0 re-plug warning. I got the Crystal Light to work 3 times as it should, no idea what I did. Used the same USB port. One time I re-installed graphic drivers. Next time it worked. (I did not have any problems with that driver and it was clean installed just 3 days ago, but I tried it in desperation). But after re-booting my PC the same issue came back. The other time it worked, i re-installed latest Pimax Play. So I was happy, I tried the headset in DCS. Good as ever. So I exited DCS, and since I had no problem at the time I started the Firmware update to 1.0.14 since Pimax Play asked me to do it. The text said the firmware was fixing some issues, so I hoped these would fix mine. Anyway, the firmware got to 16% and the it said it lost the contact with the headset, please re-plug, try again.. so I did - go to 16% again and same thing happened. So then I aborted the firmware update. I do not think the headset is bricked by this, because I a third time got to make it work again. No idea what I did right that time either. After a reboot the connection issue was there and not tracking. This is very strange. So I am still on latest Pimax Play and firmware 1.0.11 for the Crystal Light. I can at all times hear sound from the Crystal Light speakers by the way. And the panels is not totally dark, just very dark grey. But no star background like it should have. My other Pimax Crystal (yup I got two, one orginal and one Light . ) - the original with eye tracking works as it should. Connects just fine. Tracking and even eyetracking on that one works fine it. I use the same USB 3 port for that one. So.. Not sure what is going with my Crystal Light. Edited January 29 by Peedee PC: I9 13900K, Asus ROG Strix GeForce RTX 4090 OC, 32 GB RAM@6000Mhz. Thrustmaster Warthog Hotas. Virpil Base for Joystick. Thrustmaster TPR Pendular Rudderpedals. Realsimulator FSSB-RL MKII ULTRA base + Realsimulator F16SGRH V2 grip VR: Pimax Crystal, 8KX, HP Reverb G2, Pico 4, Quest 2. Buttkicker Gamer Pro. Next Level Motion Platform V3.
hsth Posted January 29 Posted January 29 Although written for the OG Crystal have a look at this https://www.reddit.com/r/Pimax/comments/16aqk4x/pimax_crystal_coexisting_with_hotasmanyusbdevices/ . It is about USB connections. Maybe it also applies to the Crystal Light. 1
Peedee Posted January 29 Author Posted January 29 (edited) 1 hour ago, hsth said: Although written for the OG Crystal have a look at this https://www.reddit.com/r/Pimax/comments/16aqk4x/pimax_crystal_coexisting_with_hotasmanyusbdevices/ . It is about USB connections. Maybe it also applies to the Crystal Light. Thanks for your input! I have read it now, it does not help me. I have the same problem when no other connections are in the USB ports. And funnily, My OG Crystal has no problems, only my Crystal Light. Edited January 29 by Peedee PC: I9 13900K, Asus ROG Strix GeForce RTX 4090 OC, 32 GB RAM@6000Mhz. Thrustmaster Warthog Hotas. Virpil Base for Joystick. Thrustmaster TPR Pendular Rudderpedals. Realsimulator FSSB-RL MKII ULTRA base + Realsimulator F16SGRH V2 grip VR: Pimax Crystal, 8KX, HP Reverb G2, Pico 4, Quest 2. Buttkicker Gamer Pro. Next Level Motion Platform V3.
hsth Posted January 31 Posted January 31 Sorry it didn't work for you. I saw on Reddit this post Finally solved my new Pimax Crystal Light not connecting.: Pimax indicating that there could be issues with other USB devices connected. Maybe if you start disconnecting these one by one and see if that helps? 1
Peedee Posted February 1 Author Posted February 1 On 1/31/2025 at 5:02 PM, hsth said: Sorry it didn't work for you. I saw on Reddit this post Finally solved my new Pimax Crystal Light not connecting.: Pimax indicating that there could be issues with other USB devices connected. Maybe if you start disconnecting these one by one and see if that helps? Thanks But like I said in my last post I have the same problem when no other connections are in the USB ports. PC: I9 13900K, Asus ROG Strix GeForce RTX 4090 OC, 32 GB RAM@6000Mhz. Thrustmaster Warthog Hotas. Virpil Base for Joystick. Thrustmaster TPR Pendular Rudderpedals. Realsimulator FSSB-RL MKII ULTRA base + Realsimulator F16SGRH V2 grip VR: Pimax Crystal, 8KX, HP Reverb G2, Pico 4, Quest 2. Buttkicker Gamer Pro. Next Level Motion Platform V3.
Calvin.Pimax Posted February 5 Posted February 5 @Peedee You might need to file a support ticket, and our tech team will assist you with the USB troubleshooting.
Jadowz Posted May 25 Posted May 25 since february no response ? i've the same problem haha, yesterday i bought a TV and i replace my desk with pit computer etc... i want to play on DCS in the evening and baaaaam sensor can't track what the <profanity> ?! i tested all the solution i see on internet and nothing my headset doesn't work :s crystal light
Nodak Posted May 25 Posted May 25 If your using a big screen TV as a monitor the light off that itself may be disrupting your tracking depending on how close. Try turning it off once in game, you may have to place other detailed objects around your play area, or light up the area blocked out by TV light. There was printable black squares that helped with this a while back you could hang to help the headset see.
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