Question regarding bugs and how ED handles them...

[plott1964]

I'm curious (and nosey)... When a bug is reported, how does ED handle them?
I would assume the standard process is:

1. Bug Reporting and Documentation
2. Prioritization and Triage
3. Root Cause Analysis
4. Testing and Validation
5. Continuous Improvement and Feedback Loop

But, my question is more specifically in reference to processes 2 and 3.
How are these processes done?
How are bugs prioritized?
How much RCA is performed and to what detail?
 

[BIGNEWY]

Basic life cycle of a bug

Bug is presented,
We try to reproduce in public builds,
If we reproduce we then check internal builds,
Create an internal report with all data and tracks and which builds are affected,
Dev will be assigned the task by a project manager,
Fix is made,
We test internally and merge if fixed or send back to dev,
If fixed its merged, we test again once in closed testing,
Closed testers will check also,
then if fixed it will be in the patch notes for public patch day.

 

Project managers decide the priority of bug reports, they have the full picture of what is involved and if the bug or report is tied to other issues or new features. 

Some issues can take much longer than others, it wont always be obvious to the end user why, but all the fixes we make will be in the change log. 

thanks