The Pimax Super Shipping Experience Video.

[Panzerlang]

Lol. Couldn't make it up? Pimax managed it. Again. 
 

 

[Calvin.Pimax]

Apologies for the repeated delays and the lack of updates from the logistics team, despite the assurance that the shipment would be dispatched within 3–5 days of Customs clearance.

I fully understand the frustration this has caused, and it is clear that proactive communication must be improved—particularly as we had informed the user they could expect to receive the headset within the specified timeframe.

In addition, I have filed an internal complaint, and action has been taken. 

[Mr_sukebe]

Could you tell us what action was taken?

[Marshallman]

14 hours ago, Calvin.Pimax said:

Apologies for the repeated delays and the lack of updates from the logistics team, despite the assurance that the shipment would be dispatched within 3–5 days of Customs clearance.

I fully understand the frustration this has caused, and it is clear that proactive communication must be improved—particularly as we had informed the user they could expect to receive the headset within the specified timeframe.

In addition, I have filed an internal complaint, and action has been taken. 

 Thankyou Calvin... the last guy I spoke to PeeDee, Ordered April this year, and has recieved it.  Five months  earlier Dec 1st  2024...not a single shipping message to date still.

Marshallman

Edited 13 hours ago by Marshallman

[Calvin.Pimax]

4 hours ago, Marshallman said:

 Thankyou Calvin... the last guy I spoke to PeeDee, Ordered April this year, and has recieved it.  Five months  earlier Dec 1st  2024...not a single shipping message to date still.

Marshallman

Could you please share the order# with me via DM? 

[Marshallman]

23 minutes ago, Calvin.Pimax said:

Could you please share the order# with me via DM? 

Done.

[Panzerlang]

Thanks Calvin.

[Calvin.Pimax]

12 hours ago, Mr_sukebe said:

Could you tell us what action was taken?

I’m afraid I can’t disclose the exact action taken, but it was directed towards the entire logistics team, rather than any single individual.

[Aapje]

A leaked image of one of the logistics team members:

[eFirehawk]

Honestly I would simply encourage people to just STOP pre-ordering from Pimax. Period. Sadly when I bought my OG it was way after the whole commotion about the pre-orders (their site said it was in stock and ready for shipping - and even then they still took 3 weeks to ship?)... so I didn't know that they were like that. After the Super, whatever comes next, DO NOT BUY until they clearly have no backlog anymore. You'll be doing everyone a favor, and not encouraging companies to treat customers like this.