Activation help

[nafeau]

Still no key

 

Checked 'my purchases'...no key...

[scudrunner]

I'm in the same boat. Already sent them an email- had checked this forum first but somehow missed this.

 

Glad to see I'm not the only one- sad to see I am one of them. Oh well....

[gixxerthou04]

Same here. I was foolish and paid for the game before browsing the forum also. I seemed to remember having this exact same problem when the first version of Flaming Cliffs became available. It took days to finally receive my serial number! I just don't understand why the serial number can not be included in your intial purchase e-mail. I have a transaction ID and a receipt of purchase but, that's it. No serial number included with my purchase!

 

This is extremely frustrating and might I add, a terrible shopping experience. I'm just inpatient and want to fly like the rest of you guys.

 

For the record, my purchase screen looks nothing like what Nate posted. =(

[Bulletstop]

Yup same here. says paid and no activation code. All good I will wait for tomorrow and see if they can figure it out.

 

Bullet

[TooTubular]

Well, despite the suckiness of the situation, I'm glad to see they're selling well. :)

[Av8rjoker]

Add me too.

Just wish I'd seen this thread before taking the plunge and looking forward to getting this going today.:joystick:

 

Same here. However, this was a bit of an impulse buy (I'm poor hehe), so I may have not purchased it at all. Oh well, I'll just wait here with all of you guys. :music_whistling:

[Cloonsey]

I'm in the same boat,haven't played flaming cliffs in a long time then flaming cliffs 2 caught my eye,paid for and downloaded but no serial key.

[meloco]

I can now see that flaming cliffs 2 has been taken off the software/downloads. So i'm guessing they are fixing the problem now :).

[Contrail]

Same for me, no activation serial after purchase :mad:

 

Never had this problem when purchasing Black Shark download :helpsmilie:

[meloco]

well it seems as though flaming cliffs 2 is backup for download/purchase...

 

can we please have a rep. explain to us what is going on?

[maverick2010]

Pas de reponse !!! Why not !!! :(

[Panzertard]

They are working on it.

Sorry, I dont have any estimates - I've only recieved confirmation that the staff has been notified.

 

Thank you for your patience, folks :)

[Syrus]

They are working on it.

Sorry, I dont have any estimates - I've only recieved confirmation that the staff has been notified.

 

Thank you for your patience, folks :)

 

Great! thanks for the information mate. We all are waiting with the fingers on the joystick hehehe :joystick:

[maverick2010]

Merci , Thanks for the information....

[EtherealN]

Update on the issue here: http://forums.eagle.ru/announcement.php?f=38

 

English Flaming Cliffs 2 serial numbers were not issued after purchase on the past weekend.

 

Please accept our apologies for this error. We are working hard on it.

 

Serial numbers will be issued to your account in a day. They will be colored in orange and listed on the page with your orders details.

http://lockon.co.uk -> Login -> My purchases

[Caz5311]

My first post, unfortunately...

 

They are working on it.

Sorry, I dont have any estimates - I've only recieved confirmation that the staff has been notified.

 

Thank you for your patience, folks :)

 

This is my first post on the forum and unfortunately it is going to be somewhat of a rant. I am a newcomer to this community, having recently purchased DCS Black Shark and enjoying it so much that I wanted to also purchase LOMAC Flaming Cliffs 2.0.

 

So like many of the people in this thread, I do not have a serial number either after buying the game on Saturday.

 

I am perfectly willing to accept that forum people, administrators and technical support staff need time off over the weekend. I own a software company that provides solutions and completely understand the need for down-days. And it's because of this that I patiently waited until today to see what transpired, only kicking myself for making a purchase over the weekend that would allow me to be in this situation.

 

However,

 

I have not even received a response from my email regarding the problem itself, much less the semblance of a timeframe for when it will be resolved. The only reason I know people have seen it is because I have taken the time to come to this forum and read through the posts. There are very few issues more important to a software company than having sold a product people cannot use because of a breakdown in the "system." So once the posts and emails of a dozen or more frustrated customers made their way to support, I would like to think that they were given Priority #1.

 

That being the case, I don't understand why these steps below have not been taken yet:

 

1. Identify the dozen or more affected people who have sent in support emails, verify that they indeed purchased the product, and manually generate serial numbers so that they can be up and running as soon as possible.

 

2. Email those serial numbers and make a post on the forum thread that says: If you have a problem, email us with your details and we'll get you a serial number ASAP.

 

3. Take down the ability for people to purchase LOMAC Flaming Cliffs 2.0 until the automatic serial generation system is fixed. (unless doing steps 1 and 2 are not a problem)

 

4. Fix the automatic serial generation system.

 

5. Insert the manually generated serial numbers into the profiles of the affected people.

 

Because once you get down to #4, no one will care how long it takes to fix. You will have got them up and running and rewarded them for their patience. This is how I would expect my company to behave in a similar situation and nothing I have suggested should be outside the norm. I also understand that there is a timezone component to this as well, and if this is what is indeed happening behind the scenes, then again ignore my rant and suggestion.

 

I wanted to enjoy LOMAC Flaming Cliffs 2.0 during my weekend leisure time, but that window has closed for me and I will be traveling until the end of the week. I assume that this problem will be resolved long before I get back. But for the people who have purchased the software in good faith, patiently hitting the refresh button on their browser for some news or a tidbit of information, if you have not considered the steps I suggested above, please do so. None of those things I suggested should be difficult to achieve, it will just require human intervention.

 

Otherwise the games are terrific and this community seems terrific as well. Let's hope this was just a small hiccup.

 

Thanks.

[TooTubular]

The announcement stated it would be "in a day", so I'm guessing either by end of business day or by tomorrow morning. I certainly sympathize with your position, but I can appreciate that this isn't a huge issue so long as it's dealt with in the coming day, and that the quality of the product trumps all. The reality is they probably just need to be better staffed, but money is probably tight.

 

Thanks for the update EtherealN and Panzertard.

[Loz]

Caz5311

What a resoned and well thought out response to this problem. Bravo

 

I wish that I could have composed such a mail but in lieu, how about this,

GIVE ME MY B.....Y SERIAL NUMBER NOW.

(No smilies)

[meloco]

Update on the issue here: http://forums.eagle.ru/announcement.php?f=38

 

Thanks for the quick response on what's happening. :) Hopefully we will all be able to play FC2 soon !

[EtherealN]

I have not even received a response from my email regarding the problem itself, much less the semblance of a timeframe for when it will be resolved.

 

On e-mail, I see you are a comcast user - and they have an unfortunate habit of having their filters block mails from Eagle Dynamics. This is a common problem in support calls to comcast customers unfortunately and something that only comcast can fix.

 

Timeframe for a solution can be found in the accouncement made on this section, and linked by my previous post to this thread.

 

1. Identify the dozen or more affected people who have sent in support emails, verify that they indeed purchased the product, and manually generate serial numbers so that they can be up and running as soon as possible.

 

Is being done.

 

2. Email those serial numbers and make a post on the forum thread that says: If you have a problem, email us with your details and we'll get you a serial number ASAP.

 

Unfortunately this doesn't work for comcast customers. Very often the ED support staff have to resort to PM on this forum to communicate with people under the comcast network.

 

3. Take down the ability for people to purchase LOMAC Flaming Cliffs 2.0 until the automatic serial generation system is fixed. (unless doing steps 1 and 2 are not a problem)

 

I believe (but is not sure, I have not confirmed that) that this was actually done.

 

4. Fix the automatic serial generation system.

 

Is being done.

 

5. Insert the manually generated serial numbers into the profiles of the affected people.

 

Is being done.

 

Again, this is an unfortunate situation that is being fixed and you have ED's most sincere apologies for this. It is doubly unfortunate that some customers perceive a lack of communication due to the ongoing problems related to the comcast network. But I am sure that you'll find the quality of the product itself to be good enough to offset the inconvenience.

Edited April 19, 2010 by EtherealN

[Panzertard]

Critisism is allowed, and constrive even more so.

Caz5311, EtherealN seems to have adressed some of your concerns.

All I add is that both him and I are volunteers, and our channels to the webmasters/staff are pretty shallow.

 

And I assume the solution where FC2 is hosted didnt offer any automated response / monitoring when this problem occured.

And I'm pretty sure there weren't anyone montoring emails for support over the weekend.

 

If you consider the size of the organization involved here - not all small businesses can keep a 24/7 service.

So IMHO there wasnt much more we could expect.

It's a small delay receiving your orders, considering everything. :)

 

I still hope there arent too many disgruntled pilots out there - because I hope to see you all online someday - and I'd hate to see you gang up on me ;)

[Loz]

I have just received this email

 

Greetings,

 

Last weekend English Flaming Cliffs 2 serial numbers were not issued after

purchase.

 

In a day a serial number will be added to your account. It'll be colored in

orange and listed on the page with your order details.

 

See http://lockon.co.uk -> Login -> My purchases

 

Please accept our sincere apologies for this issue.We are working hard on it.

--

Regards,

LockOn.ru administrator

Polina Byvalova

 

 

Still not very happy. Why should it take a day to sort out and if they can take the time to post the mail to me then why not include the Serial Number??

All rhetorical questions (don't require an answer) Just venting my frustration as I am one of those sitting here quote "having purchased the software in good faith, patiently hitting the refresh button on their browser"

 

 

I've just learnt something from all this that I didn't know before, so there, that's some good come out of it.

 

 

Refresh is "CTRL + R"

Edited April 19, 2010 by Loz

[EtherealN]

Even though they are rethorical, I still feel they might require an answer. Do note though that I do not have direct access to the server infrastructure so I cannot state facts as 100% certain - I can only make somewhat educated guesses.

 

The thing is that when something like this happens, the absolute first priority is to ensure the integrity of the system. Going into databases and manually creating serial numbers likely takes more time than sending a mail - and that is time that might want to be spent ensuring that ED actually has a good hold on who needs to get serials issued to them; that this happened at all is bad enough, I imagine they want to be absolutely certain that there are not people "under the radar" that this also happened to. Second there is obviously also the issue of identifying what actually happened and finding and implementing a solution to it.

 

Unfortunately Eagle Dynamics is not a major powerhouse funded by international publishers (I wish - but sadly all they want to fund right now is stuff like HAWX), wherefore resources sometimes have to be prioritized. I know this can be frustrating though (this has happened to me too, though that was with another developer delivered through a different but popular digital download service) but I want you to be assured that the guys are doing everything possible. For example, I've seen a couple logged on way past the normal end of their day. ;)

[Panzertard]

And gentlemen, if you want to shoot someone - please look for EtherealN online.

I'm changing my nickname right now ...

[EtherealN]

Tez has updated the announcement to include the following:

 

UPDATE:

There is no need to contact anybody. We'll sort it out on our own. All customers do will get their S/Ns on the web site. It's just a matter of time.

 

While I understand the urge to get a more personal timeframe, please allow them to use their time fully to sorting this out. Time spent checking and categorizing support tickets is time better spent fixing this.

 

Thankyou.

 

http://forums.eagle.ru/announcement.php?f=38

 

EDIT:

Gods damn you Panzer!