jj_pt Posted July 7, 2010 Posted July 7, 2010 Hello, I apologize if this is not the proper place to post about this subject, but I can't find another place. How long does it usually take to receive a DVD order plus the manual from the http://lockon.co.uk website? I've made an order a few days ago and I got no reply on the status of the order or on the expected delivery date. Is there an average time for delivery? Regards. [sIGPIC]http://www.digitalcombatsimulator.com/images/userbars/A-10C_UserBar_01.gif[/sIGPIC]
ED Team Groove Posted July 8, 2010 ED Team Posted July 8, 2010 Check PM ;) Our Forum Rules: http://forums.eagle.ru/rules.php#en
lonefilipe Posted July 8, 2010 Posted July 8, 2010 Hi there, I've made my order on july 4th and it's still processing too, can I get some feedback? Thanks a bunch :)
Paxeh Posted July 8, 2010 Posted July 8, 2010 Hi there, I've made my order on july 4th and it's still processing too, can I get some feedback? Thanks a bunch :) I've got the same question. As status it says 'sent 1-07-2010' but I have yet to receive anything.
Choff Posted July 9, 2010 Posted July 9, 2010 Same question from me, would also like PM. ordered 04.07
ED Team JimMack Posted July 9, 2010 ED Team Posted July 9, 2010 Same question from me, would also like PM. ordered 04.07 FC2 Manual will not be received from the printers until 14th July. Having problems? Visit http://en.wiki.eagle.ru/wiki/Main_Page Dell Laptop M1730 -Vista- Intel Core 2 Duo T7500@2.2GHz, 4GB, Nvidia 8700MGT 767MB Intel i7 975 Extreme 3.2GHZ CPU, NVidia GTX 570 1.28Gb Pcie Graphics.
jj_pt Posted July 11, 2010 Author Posted July 11, 2010 Please see it as constructive criticism. I think it would be a good practice to inform the customers on the status of their order, specially since the money already left the bank account. Worse than having to wait 2 weeks for an order, is not having a proactive response from the shop telling me to expect a delay on the delivery. :thumbup: 1 [sIGPIC]http://www.digitalcombatsimulator.com/images/userbars/A-10C_UserBar_01.gif[/sIGPIC]
jctrnacty Posted July 13, 2010 Posted July 13, 2010 The same problem here with me, did order od 11 th of july and still processing. No answer frem ED. [sigpic][/sigpic] MB MSI x570 Prestige Creation, RYzen 9 3900X, 32 Gb Ram 3333MHz, cooler Dark rock PRO 4, eVGA 1080Ti, 32 inch BenQ 32011pt, saitek X52Pro, HP Reverb, win 10 64bit
lonefilipe Posted July 14, 2010 Posted July 14, 2010 Guys, they are currently out of FC2 Manual stock, hence the delays. I've been told the manuals arrive this friday, so they'll probably ship sometime during next week :(
jj_pt Posted July 21, 2010 Author Posted July 21, 2010 Any updates? [sIGPIC]http://www.digitalcombatsimulator.com/images/userbars/A-10C_UserBar_01.gif[/sIGPIC]
jj_pt Posted July 22, 2010 Author Posted July 22, 2010 Mine is still "Processing"... Same. An update has been provided on this thread. [sIGPIC]http://www.digitalcombatsimulator.com/images/userbars/A-10C_UserBar_01.gif[/sIGPIC]
tkoenig999 Posted July 23, 2010 Posted July 23, 2010 (edited) Hi there, I've made my order on july 6th. It was sent on july 7th according to online state of lockon.co.uk, but no delivery until now. Edited July 23, 2010 by tkoenig999
noorm Posted July 28, 2010 Posted July 28, 2010 (edited) My order is also "Processing..." Hi! I ordered the collector pack on july 7th and my order is still "Processing..." There is another thread about a guy who ordered a map: http://forums.eagle.ru/showthread.php?t=55888 So, from what I can see, nothing ordered after july 1st got processed and shipped. Am I right or am I wrong, anybody received anything ordered in july? Is it vacation time at Eagle Dynamics? Or you're out of CDs? (I heard about the manuals that you received on july 14th) --- Edit --- Found another guy that didn't received the goods... http://forums.eagle.ru/showthread.php?t=55609&page=2 Edited July 28, 2010 by noorm Found another thread where the guy didn't received the goods
Borilius Posted July 28, 2010 Posted July 28, 2010 Same here. Ordered "LockOn Collectors Pack" on 5th of July, and it's still processing... What gives? "I'm a fuel injected suicide machine. I am the rocker, I am the roller, I am the out-of-controller!"
lonefilipe Posted July 29, 2010 Posted July 29, 2010 I ordered mine at 4th of july and still waiting too :|
jj_pt Posted July 30, 2010 Author Posted July 30, 2010 Status: Sent on 30-07-2010. Let's wait. [sIGPIC]http://www.digitalcombatsimulator.com/images/userbars/A-10C_UserBar_01.gif[/sIGPIC]
noorm Posted July 30, 2010 Posted July 30, 2010 Yep! Me too! Sent on 30-07-2010. Good thing! I'll be waiting a bit more...
Borilius Posted July 31, 2010 Posted July 31, 2010 Hehe me too :) I even got a note from the post that the package is waiting for me - gonna get it on monday, thanks ED! "I'm a fuel injected suicide machine. I am the rocker, I am the roller, I am the out-of-controller!"
Panzertard Posted August 1, 2010 Posted August 1, 2010 Gents, I checked with the staff - they had a bit of a backlog which they cleared up on Friday. Hopefully your stuff should be out the door by now according to the word I recieved. Still - please allow some days for shipment, I guess it's called snail-mail. ;) The mind is like a parachute. It only works when it's open | The important thing is not to stop questioning
Borilius Posted August 2, 2010 Posted August 2, 2010 Thanks ED, game is here and installing at the moment - love the manual and the map, it's a HUGE map, you know. Now i should find a proper place on my wall ;) Thanks once again, you guys RULE! "I'm a fuel injected suicide machine. I am the rocker, I am the roller, I am the out-of-controller!"
jj_pt Posted August 3, 2010 Author Posted August 3, 2010 Alright! It arrived yesterday. Took longer than expected but at least is here. Thanks. :thumbsup: [sIGPIC]http://www.digitalcombatsimulator.com/images/userbars/A-10C_UserBar_01.gif[/sIGPIC]
tkoenig999 Posted August 5, 2010 Posted August 5, 2010 Hi, I recommend to not order products from lockon.co.uk site directly, because the support is very bad when something goes wrong with the order. Since 6th of july 2010 I'm waiting for my copy of flaming cliffs 2 english cd version. The status on the lockon.co.uk site shows: Sent on 07-07-2010. But unfortunately I still wainting for delivery. On 07/23/2010 I received an email reply to my question, how long does it take?. email reply: "Usually it takes about a week-two in the EU. Please be patient, most mail order companies state that orders will be received 'within 28 days '. If nothing arrives till 4 August, please let us know. " After this time period I have tried to get in contact with the lockon team again, but I received no further reply until today. Now lockon.co.uk have my money and I've got nothing. Now I think about how I get my money back. Thanks lockon team for the bad support until today! :mad: Transaction ID: TXNZHHMQZ5RDQMEPL4
tkoenig999 Posted August 6, 2010 Posted August 6, 2010 Day 31 since my order without product delivery Day 31... I tried to get in contact with the lockon team, again. No reply by lockon team. No delivery of my paid flaming cliff 2 english cd version. :mad: Transaction ID: TXNZHHMQZ5RDQMEPL4
tkoenig999 Posted August 9, 2010 Posted August 9, 2010 Hi, I recommend to not order products from lockon.co.uk site directly, because the support is very bad when something goes wrong with the order. Since 6th of july 2010 I'm waiting for my copy of flaming cliffs 2 english cd version. The status on the lockon.co.uk site shows: Sent on 07-07-2010. But unfortunately I still wainting for delivery. On 07/23/2010 I received an email reply to my question, how long does it take?. email reply: "Usually it takes about a week-two in the EU. Please be patient, most mail order companies state that orders will be received 'within 28 days '. If nothing arrives till 4 August, please let us know. " After this time period I have tried to get in contact with the lockon team again, but I received no further reply until today. Now lockon.co.uk have my money and I've got nothing. Now I think about how I get my money back. Thanks lockon team for the bad support until today! :mad: Transaction ID: TXNZHHMQZ5RDQMEPL4 Today I've got my flaming cliffs 2 cd version by the local post company. My lockon.co.uk order history says "sent on 07-07-2010" but the timestamp of the cambridge mail company is the 29th of july 2010. The lockon team has really a logistic problem, but anyway now I can play the great flight simulation.
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