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Credit card charged, error and no serial number

jengo

By jengo
in Payment and Activation

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jengo

jengo

Posted
Posted

Just tried to purchase the A10 game, entered all my details. credit card, etc then got the error message "The request was unsuccessful due to an unexpected condition encountered by the server". This was on the sage pay website.

 

I figured there was a problem with my card, so I tried a different one. Tried again, same thing.

 

I checked my bank statement and I was charged twice and I have not received any emails about my serial number or anything. On the website the order history shows no payments.

 

What gives ?! I really hope I am not screwed on this because of the holiday. I was really looking forward to play this game this weekend.

 

Please, what can I do to get this activated ?

bumfire

bumfire

Posted
Posted (edited)

I hate it when websites fvk up during a purchase, as ^ is the result and if you are close to the max on your CC, then you get huge overdraft fees and all because of a stupid website error.

 

But, saying that its more likely to happen on a pc thats kept in a shit state and also more likely to happen when using a wireless connection, both things I avoid using.

 

As for getting your problem expedited, have you emailed support ? I cant remember the email addy off the top of my head but it is here somewhere or on the website that you tried to purchase the game from.

 

Send em an email and let them know, also get onto your credit card company or bank card company, and tell them to cancel those 3 payments and once they are cancelled, then try and buy the game again.

 

My personal opinion is, you aint playing the game this weekend if you never got a serial, only one way to be able to play this weekend and that is if you try and buy the game again.

 

Phone Card Company and CANCEL those transactions now, as knowing ED, they take ages to do anything, so if you wait for them to refund you, you could wait long enough.

 

BTW, your serial number doesnt come to you in a email, the serial is on the webpage where you download the game from, you will see it there.

 

Log into the website where you bought the game from and then goto the download section, then click on proceed to download fordcs a10c and then it will take you to another page, on there you will see lots of download server's and your serial/s if you got one, if you bought the game 3 times using the same account, then you will see 3 serials.

Edited by bumfire
jengo

jengo

Posted
  • Author
Posted

Any issues were on ED's website. The credit card processor also listed an error 500 which means it charged my card, tried to hit the ED website and couldn't and that is as far as it got. The ED website never even saw the transaction hit.

 

I submitted a support ticket and I have been waiting up to see if they response. Its 1:20 something there and 2am here. I don't want to go to bed then find out they tried to contact me forcing me to wait another day for the cycle to restart.

 

When I look at my purchases on the website it doesn't have anything listed.

 

I am very nervous at the fact that someone with 774 posts is saying it will take ages to get solved.

 

If I don't hear anything back in the next few hours, I am going to call my bank once it opens and have them cancel all the transactions. Worst part is I gotta deal with 2 separate banks. Not looking forward to it and hope they don't try to nail me with fees over this.

bumfire

bumfire

Posted
Posted

I am not saying it "Will" take ages to get fixed, but from previous threads regarding problems, they have had to wait a while, it might not happen to you though?

 

But, you should be calling your credit card company/bank anyway if 3 sets of money was taken from your account, as they will refund it much quicker than any company can, they can instantly put the money back, whereas if a company refunds you, it will take upto 5 days.

 

As for the serial in emails, as far as I can remember, only the Transaction number comes in the email ? maybe the serial also, but I cannot recall seeing my serial in any email, just the transaction ID.

jengo

jengo

Posted
  • Author
Posted

I never got an email. I looked at my bank statements and noticed the charges. My bank doesn't operate 24 hours and its Thanksgiving .. so looks like I might be screwed on many levels until who knows when.

 

Very disappointed, do you know of anyway to get a hold of ED faster ? All the email addresses listed all end up creating a support ticket.

bumfire

bumfire

Posted
Posted (edited)

webmaster@lockon.ru

 

Thats about it.

 

Same company, but thats for the lockon website and isnt for the dcs website, but its probably exactly the same folks who will be answering it, so maybe its worth a shot ?

 

But, ED wont rip you off, if their has been a mistake/accident made, all monies will be returned to you, so you can count on the fact that you havent actually lost the money, its just been misplaced temporarily.

Edited by bumfire
bumfire

bumfire

Posted
Posted

Well, the only thing I suggest doing now is, as soon as you can, contact your bank and tell them that you tried to purchase something online, but soemthign went wrong, 3 sets of cash was taken from you, but the company you were buying from doesnt see you as having bought anything.

 

So basically the money has been sent from your account 3 times to some companies account without you actually having bought anything, or something to that affect.

 

I would think that your bank has a 24 hour hotline ? if it has, give em a call and atleast forewarn them and see what they say, even though they might not be able to do anything about it until after thanksgiving.

 

Also, goto bed, as nothing can be done now, goto sleep and waken up tomorrow, as you may of gotten a good reply to one of your emails overnight ? No point in staying up and getting all worked up over it, as you havent lost the money and their isnt anything that you can do and if you are like me, it will just annoy you even more.

jengo

jengo

Posted
  • Author
Posted

I know I will get the money back, the bank pretty much has to. I am just really aggravated that I was looking forward to getting home from work and trying this out. Anyway, guess I am off to bed.

 

Thanks

bumfire

bumfire

Posted
Posted

I hope everything gets sorted out quickly for you so that you can get some game time in this weekend.

 

Hopefully you will hear something good when you check your emails when you waken up.

jengo

jengo

Posted
  • Author
Posted

Grrr, woke up no responses. I tried to call my bank but its a legal holiday today so they are closed. If they are in Russia, I don't understand why they didn't get back to me same business day. Heck, this all started early in their day.

 

I am not a happy camper right now ...

EtherealN

EtherealN

Posted
Posted (edited)

One further item, if you are in contact with your bank - check if the monies were actually withdrawn or just reserved. This can sometimes look like one and the same thing on a statement, but the typical transaction will initiate as a reservation and when the system confirms that the transaction is complete it changes the reservation into a withdrawal. If that last stage never happens there is typically a 5 bank day period after which the reservation automatically times out. (In that case the funds basically never left your account, but the account's funds disposable was decreased by the transaction value in anticipation of the claim.) I've had that happen to me with hotels that confused the heck out of me until I got hold of my bank and was able to see what had happened.

 

Also, do note that ED does not do the transactions themselves, this is handled by a company specialized in this service - SagePay. If memory serves this company is not in Russia, it's in europe, and if the transaction never reached ED it might be complex for them to "fix it" since they have to establish contact with the transaction service, which might make it take some time.

Edited by EtherealN

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jengo

jengo

Posted
  • Author
Posted

Hmmm, interesting. So I looked at my account balances at those transactions were at a state of pending. Being inpatient I decided to try the transaction again and this time it went through.

 

I still need to resolve the issue of getting back the money for those 3 failed transactions but I can honestly wait a few days for that. My main priority was getting access to the game :D

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