Where my payment???

[kiron74]

About 1 hour ago I buy a copy of A-10C from your e-shop, but your system give me an error.

After 2 minutes my credit card give me the correct transition and charged my Mastercard with this Transition/Authorization code: ..........

The name of my account for e-shop is: ..........

Anyone of you can give me an answer for what happened and for what i must do now?

Thanks for your time,

regarsd,

Cristian - kiron74-

Edited September 15, 2011 by 159th_Viper
Security

[159th_Viper]

Aye Kiron

 

I edited your post for security reasons - the original text is still available to the powers-that-be, so do not worry about that.

 

Have you tried logging onto the main DCS site? Is the purchase listed under your 'Payments' tab?

[kiron74]

Aye Kiron

 

I edited your post for security reasons - the original text is still available to the powers-that-be, so do not worry about that.

 

Have you tried logging onto the main DCS site? Is the purchase listed under your 'Payments' tab?

 

Hello, Viper,

I tried to logging onto the main site with success, but the payment page is blank:"Orders history

 

No information or you have not bought any product yet"

 

Thanks for all!!

Kiron74

[159th_Viper]

Submit a Support Ticket and it will be looked into. Herewith procedure as per link:

 

http://forums.eagle.ru/showthread.php?t=58801

[EtherealN]

A minor note: since you mention an error, it is possible that the charge on your card is actually a reservation, not a charge. They sometimes look the same to the end user, but the difference is that with a reservation the funds never left your credit account - they're just "reserved" at the start of processing the transaction. (But through the reservation, they will not be listed as funds available.) If there is then an error during the process, the transaction could never turn the reservation into an actual charge (so the merchant did not receive any funds).

 

If that is what happened, your card issuer (bank or so on) should be able to let you know, and the reservation should automatically expire within 5 bank days.

 

If the funds were actually charged yet you did not receive your license, the support staff will help you - through the link offered by Viper.

 

Apologies for the inconvenience.