Haven't Received Replacement DCS BS 1 Serial

[InsaniD]

Hello, I sent an inquiry to customer service over 8 days ago and still have not received a replacement product key for DCS Black Shark 1. I am at only 1 activation left, and I do not want to get stuck in a situation where I have to wait a week or two for a response to get a replacement product key. In my original e-mail I sent to customer support, I gave all the details that are required. The response I received was this:

 

1. Could you send us your serial number?

2. Actually the activations are of little importance. We do replace serial numbers for the legal owners. When the limit of activations of your serial number will be reached, please consider contacting us for getting a new serial number. We will consider your request and give it to you.

 

 

I included my product key for DCS Black Shark 1 in the support request! If you read my request you will find my product key (serial) in the message. Additionally, how can you say activations are of little importance?! It is a known fact that because of Eagle Dynamics decision to use the extremely draconian DRM Starforce, one cannot play the game without any activations! Finally, as I stated before, I am contacting support to replace my key BEFORE I run out of activations so that I don't get into a situation where I can't play BS anymore and I have to send another support request and waste time not being able to play. If you guys get too many support requests for reactivation or whatnot, why don't you guys just release a patch that removes the Starforce (virus) from DCS Black Shark 1?

 

Here's information that may not be necessary, but I want to make sure you guys can help me:

 

Ticket #9602

Subject: DCS Black Shark: 1 Starforce Activation Left

Owner - (insanid)

Created - 12.11.2011 18:24:51

Updated - 14.11.2011 09:36:16

Category - Activation

[159th_Viper]

...I am contacting support to replace my key BEFORE I run out of activations so that I don't get into a situation where I can't play BS anymore and I have to send another support request and waste time not being able to play....

 

You have consequently been informed that additional serials are given only when the current activations have run out. Considering that you have unlimited installs and reinstalls and further have deactivations, there is no reason for a new product key to be furnished prior to activations running out. As such kindly contact support via the support system website again once, as stated, your activations run out - there will be more than enough time to get another key.

 

Lastly, kindly refrain from any debate regarding the pro's and/or cons of the Starforce DRM utilized - neither the time nor place for said debates. It has all been said before and no amount of further discussion will aid in any cause.

[InsaniD]

You have consequently been informed that additional serials are given only when the current activations have run out. Considering that you have unlimited installs and reinstalls and further have deactivations, there is no reason for a new product key to be furnished prior to activations running out. As such kindly contact support via the support system website again once, as stated, your activations run out - there will be more than enough time to get another key.

 

Lastly, kindly refrain from any debate regarding the pro's and/or cons of the Starforce DRM utilized - neither the time nor place for said debates. It has all been said before and no amount of further discussion will aid in any cause.

 

I understand what the original message said. There is another thread on here where another user posted almost the exact same concern about running out of BS1 activations because of BS2 (1 activation left) and they were told by a Moderator they can contact Support to get their BS1 issue resolved (http://forums.eagle.ru/showpost.php?p=1321076&postcount=3) I have BS2 Upgrade and BS1 DVD US (with 1 activation left). When I first tried to install BS2 upgrade with an existing BS1 install, it took away one of my activations for BS1. I don't want to get into a situation where I have to bug you guys for help! Additionally, I am a customer of yours, and I have helped support Eagle Dynamics by purchasing software. I have every right to voice my concerns about DRM or my purchases.

[159th_Viper]

....I don't want to get into a situation where I have to bug you guys for help!

 

The point I was attempting to make is that you have now requested support/advice from the Official Support Structure via the support ticket website and have received a reply. As a consequence, we over here at the forums, ie the Unofficial support structure, will not be able to help you further nor tell you something which you have not already heard via the official channels - how could we?

 

You have been informed that you need to wait for the amount of activations to run out prior to a product key being furnished - that will not change via a request on the forums.