Does anyone work trouble tickets??

[Gaius]

Wow, 10 days since I submitted my first ticket and nobody has looked at it. Now my game crashes all the time. Submitted a different ticket (different bug). Should I expect a reply?

 

Log Name: Application

Source: Application Error

Date: 8/1/2012 8:33:42 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: Baal

Description:

Faulting application name: dcs.exe, version: 1.1.1.1, time stamp: 0x4ee85bb7

Faulting module name: Flight.dll, version: 1.1.1.1, time stamp: 0x4ee858ee

Exception code: 0xc0000005

Fault offset: 0x0000000000027747

Faulting process id: 0xdd4

Faulting application start time: 0x01cd705929981585

Faulting application path: C:\Program Files\Eagle Dynamics\DCS Black Shark 2\bin\dcs.exe

Faulting module path: C:\Program Files\Eagle Dynamics\DCS Black Shark 2\bin\Flight.dll

Report Id: daaf8736-dc52-11e1-9ae9-20cf30ee3c94

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2012-08-02T03:33:42.000000000Z" />

<EventRecordID>51777</EventRecordID>

<Channel>Application</Channel>

<Computer>Baal</Computer>

<Security />

</System>

<EventData>

<Data>dcs.exe</Data>

<Data>1.1.1.1</Data>

<Data>4ee85bb7</Data>

<Data>Flight.dll</Data>

<Data>1.1.1.1</Data>

<Data>4ee858ee</Data>

<Data>c0000005</Data>

<Data>0000000000027747</Data>

<Data>dd4</Data>

<Data>01cd705929981585</Data>

<Data>C:\Program Files\Eagle Dynamics\DCS Black Shark 2\bin\dcs.exe</Data>

<Data>C:\Program Files\Eagle Dynamics\DCS Black Shark 2\bin\Flight.dll</Data>

<Data>daaf8736-dc52-11e1-9ae9-20cf30ee3c94</Data>

</EventData>

</Event>

 

Windows 7 64bit

Intel i5

8GB ram

Radeon 6800 1GBvram

[Grimes]

Welcome to the forum.

 

When does it crash and what are you doing when it occurs? For example does it crash just launching the sim? When did it start crashing? etc...

[Gaius]

Welcome to the forum.

 

When does it crash and what are you doing when it occurs? For example does it crash just launching the sim? When did it start crashing? etc...

 

It first stared crashing in the middle of user created missions a week ago, seemingly when I or an ally attacked a boat or ship.

 

It has since started crashing in the middle of different stock missions. Last night I was trying to play the Gauntlet mission. The game would crash after I had landed at the first FARP, while waiting to rearm. After requesting rearm [\][F8][F2] nothing happened, so I thought I needed to land at a different point on the FARP and started to take off. That's when it crashed. I tried it 3 times and the game always crashes while I'm at the outpost.

 

Thank you for your prompt reply!

[Dejjvid]

Try DCS World 1.2.0 and see if the problems persist.

[EtherealN]

Unfortunately the suport staff are under an abnormal load at present, due to the combination of several recent product releases, the migration of previous products to the DCS World codebase, as well as associated efforts to manually help everyone that have divergent account setups.

 

You will be helped in due time. Apologies for the inconvenience.

[Gaius]

Try DCS World 1.2.0 and see if the problems persist.

 

Thank you for the suggestion. I will try it.

[Gaius]

Unfortunately the suport staff are under an abnormal load at present, due to the combination of several recent product releases, the migration of previous products to the DCS World codebase, as well as associated efforts to manually help everyone that have divergent account setups.

 

You will be helped in due time. Apologies for the inconvenience.

 

Thank you for your reply and explanation. I apologize for my impatience. I've had a bad week and wanted to escape into a little combat.

[EtherealN]

No need to apologize, I totally understand.

(I have one of the divergent account setup tickets in there as well. :D )

[Damshark]

I cant´b believe, 24 days waiting yor a response!, Support Sucks!

[EtherealN]

While I understand that you are frustrated, perhaps it would serve you better to post your ticket number so I can take a look?

 

See sticky thread: http://forums.eagle.ru/showthread.php?t=91440

[Tbag]

Thanks EtheralN for the information

 

I have account problems here as well, ticket no 16924.

[Damshark]

While I understand that you are frustrated, perhaps it would serve you better to post your ticket number so I can take a look?

 

See sticky thread: http://forums.eagle.ru/showthread.php?t=91440

 

 

 

 

 

Here is my ticket number wich have no response yet... 18070

[EtherealN]

Thanks EtheralN for the information

 

I have account problems here as well, ticket no 16924.

 

From what I can see, your ticket was actioned and your accounts merged on the 31st of October?

[EtherealN]

Here is my ticket number wich have no response yet... 18070

 

As per the sticky thread, please do not bump the ticket. It will cause delays. The same thing happened in the mentioned previous ticket.

 

The issue in ticket 18070 is unrelated to DRM.

 

Please try deleting the contents of this:

C:\Users\<your user>\AppData\Local\VirtualStore\Program Files (x86)\Eagle Dynamics\Ka-50

C:\Users\<your user>\AppData\Local\VirtualStore\Program Files\Eagle Dynamics\Ka-50

 

It is possible that there is configuration data from pre 1.0.2 version still in there, which can happen if installer was not run in administrator mode. (Since installer then may not get access to those files.)

 

It is possible that your configuration files were corrupted on install also. Can you upload your me_options.lua file (..\blackshark\options\me_options.lua) file in a zip archive here? I can look if it is broken and in this case hopefully send you a correct one. Or you can possibly do uninstall of the game and reinstall, while having as administrator.