juniormcgee Posted April 8, 2013 Share Posted April 8, 2013 Just wanted to see if someone at the support staff could take a look at my support ticket # 20664. It has been in the system for a week or so. I appreciate any help given in this matter. :joystick: Link to comment Share on other sites More sharing options...
a1adin Posted April 8, 2013 Share Posted April 8, 2013 Don't count on it. Except for EtherealN here, there is no customer support. You have to figure it out by yourself by using your brain and reading other people's post which has similar problem to yours in this forum. Link to comment Share on other sites More sharing options...
Heater Posted April 8, 2013 Share Posted April 8, 2013 There is NO Customer Support, (ticket number 20527) Been trying to get an issue resolved for the last 2 weeks and only respose from ED was We can see that you managed to activate your BS. Do you still need our help or support? Why asked if you are not going to follow up? Issue is still there, But I am not... No more money from me. [sIGPIC][/sIGPIC] System: Windows 10 (64 bit) 64 GB Memory CPU i7-6700K CPU @ 4.00GHz GTX 2080 Ti Founders Edition HTC VIVE Link to comment Share on other sites More sharing options...
juniormcgee Posted April 8, 2013 Author Share Posted April 8, 2013 Oh wow, thanks guys. I never would of guessed that, unfortunately this problem is something that only they can fix. It is not a similar problem in the forum. Only way to really solve this without there help is to buy another copy of BS and I am not sure I want to do that. Link to comment Share on other sites More sharing options...
sobek Posted April 8, 2013 Share Posted April 8, 2013 (edited) Oh wow, thanks guys. I never would of guessed that, unfortunately this problem is something that only they can fix. It is not a similar problem in the forum. Only way to really solve this without there help is to buy another copy of BS and I am not sure I want to do that. If you could describe the nature of your problem, i can try to help you. Have you run out of activations? Edited April 8, 2013 by sobek Good, fast, cheap. Choose any two. Come let's eat grandpa! Use punctuation, save lives! Link to comment Share on other sites More sharing options...
EtherealN Posted April 8, 2013 Share Posted April 8, 2013 That's an evil dog you have there. I don't know what the solution is in this case, but I'll bring it up for a look tomorrow. [sIGPIC][/sIGPIC] Daniel "EtherealN" Agorander | Даниэль "эфирныйн" Агорандер Intel i7 2600K @ 4.4GHz, ASUS Sabertooth P67, 8GB Corsair Vengeance @ 1600MHz, ASUS GTX 560Ti DirectCU II 1GB, Samsung 830series 512GB SSD, Corsair AX850w, two BENQ screens and TM HOTAS Warthog DCS: A-10C Warthog FAQ | DCS: P-51D FAQ | Remember to read the Forum Rules | | | Life of a Game Tester Link to comment Share on other sites More sharing options...
juniormcgee Posted April 8, 2013 Author Share Posted April 8, 2013 That's an evil dog you have there. I don't know what the solution is in this case, but I'll bring it up for a look tomorrow. Well it seems there is support. I appreciate the help and any resolve you guys may be able to give. Thanks again!! He is a puppy so I do not really blame him, just myself for leaving it where he could reach it, Lol :helpsmilie: Link to comment Share on other sites More sharing options...
EtherealN Posted April 8, 2013 Share Posted April 8, 2013 There is NO Customer Support, (ticket number 20527) Been trying to get an issue resolved for the last 2 weeks and only respose from ED was We can see that you managed to activate your BS. Do you still need our help or support? Why asked if you are not going to follow up? Issue is still there, But I am not... No more money from me. It seems you bumped the ticket several times, which unfortunately contributes to delays. Your problem looks like you installed the wrong version of the BS2 module. The "upgrade" and the "full" versions have separate serial numbers, so you need to ensure that you have installed the one that is correct for your license. You can find an uninstall tool here: http://forums.eagle.ru/showthread.php?t=100639 [sIGPIC][/sIGPIC] Daniel "EtherealN" Agorander | Даниэль "эфирныйн" Агорандер Intel i7 2600K @ 4.4GHz, ASUS Sabertooth P67, 8GB Corsair Vengeance @ 1600MHz, ASUS GTX 560Ti DirectCU II 1GB, Samsung 830series 512GB SSD, Corsair AX850w, two BENQ screens and TM HOTAS Warthog DCS: A-10C Warthog FAQ | DCS: P-51D FAQ | Remember to read the Forum Rules | | | Life of a Game Tester Link to comment Share on other sites More sharing options...
juniormcgee Posted April 8, 2013 Author Share Posted April 8, 2013 If you could describe the nature of your problem, i can try to help you. Have you run out of activations? Thanks for the response, and not really. I have a puppy who is chew happy. Well he decided it would be a cool thing to chew my DCS Blackshark box up, well in the process it chewed up 3/4 of the license serial # paper. So now I just installed new OS on my computer and wanted to reinstall BS on here but cannot do it without a S/N to activate it. Link to comment Share on other sites More sharing options...
EtherealN Posted April 8, 2013 Share Posted April 8, 2013 Well it seems there is support. I appreciate the help and any resolve you guys may be able to give. Thanks again!! He is a puppy so I do not really blame him, just myself for leaving it where he could reach it, Lol :helpsmilie: Puppies are puppies. I have cats myself, but they're pretty much the same. :P When you reinstalled Windows, do you happen to have done this on a new hard drive? Because if the old hard drive still has an intact windows install, it is possible for you to retrieve the serial number yourself through windows regedit. [sIGPIC][/sIGPIC] Daniel "EtherealN" Agorander | Даниэль "эфирныйн" Агорандер Intel i7 2600K @ 4.4GHz, ASUS Sabertooth P67, 8GB Corsair Vengeance @ 1600MHz, ASUS GTX 560Ti DirectCU II 1GB, Samsung 830series 512GB SSD, Corsair AX850w, two BENQ screens and TM HOTAS Warthog DCS: A-10C Warthog FAQ | DCS: P-51D FAQ | Remember to read the Forum Rules | | | Life of a Game Tester Link to comment Share on other sites More sharing options...
sobek Posted April 9, 2013 Share Posted April 9, 2013 I see Ethereal is already on it. Well he decided it would be a cool thing to chew my DCS Blackshark box up, well in the process it chewed up 3/4 of the license serial # paper. It's probably his way of telling you you should spend more time with him and less with your computer. :);) Good, fast, cheap. Choose any two. Come let's eat grandpa! Use punctuation, save lives! Link to comment Share on other sites More sharing options...
juniormcgee Posted April 9, 2013 Author Share Posted April 9, 2013 I see Ethereal is already on it. It's probably his way of telling you you should spend more time with him and less with your computer. :);) Lol, trust me, he gets plenty of my time. More than most dogs get from there owners. It is more the nature and gene pool of his breed. He is a Short Hair Pointer/Boxer mix and his goal daily is to get into everything Lol and he is only 6 months old so really not out of the puppy play stage just yet. Trust me!!!!! There was another question about the HD and install of new OS. It is a complete new install, my old HD got corrupted some how or another so I actually had to buy a new HD and install everything fresh from the ground up. As I told another gentlemen, here is a normal day at the office for him in the backyard This is what the box looks like now Link to comment Share on other sites More sharing options...
Heater Posted April 9, 2013 Share Posted April 9, 2013 It seems you bumped the ticket several times, which unfortunately contributes to delays. Your problem looks like you installed the wrong version of the BS2 module. The "upgrade" and the "full" versions have separate serial numbers, so you need to ensure that you have installed the one that is correct for your license. You can find an uninstall tool here: http://forums.eagle.ru/showthread.php?t=100639 Yes I have bumped it because of no reply.... As for the wrong version... no, I have the full BS1 and the Upgrade for BSII the activation for BS1 had issues, that were resolved... now when I try to active BSII I get the error that the S/N is invalid... see error.jpg [sIGPIC][/sIGPIC] System: Windows 10 (64 bit) 64 GB Memory CPU i7-6700K CPU @ 4.00GHz GTX 2080 Ti Founders Edition HTC VIVE Link to comment Share on other sites More sharing options...
EtherealN Posted April 9, 2013 Share Posted April 9, 2013 Your version is incorrect; you appear to have installed the non-Upgrade version of Black Shark 2 installed. Note the activation window is for "Black Shark 2 ENG" and gives the error. Below is what it should look like when installed using the Upgrade version: You can find that module installer here: http://www.digitalcombatsimulator.com/en/downloads/modules/dcs_black_shark_2_upgrade_english/? Note the exact file name: KA-50bs1_en_1.2.3.10201_147.exe To remove the erroneous module, you can use the corresponding installer batch file here: http://forums.eagle.ru/showthread.php?t=100639 [sIGPIC][/sIGPIC] Daniel "EtherealN" Agorander | Даниэль "эфирныйн" Агорандер Intel i7 2600K @ 4.4GHz, ASUS Sabertooth P67, 8GB Corsair Vengeance @ 1600MHz, ASUS GTX 560Ti DirectCU II 1GB, Samsung 830series 512GB SSD, Corsair AX850w, two BENQ screens and TM HOTAS Warthog DCS: A-10C Warthog FAQ | DCS: P-51D FAQ | Remember to read the Forum Rules | | | Life of a Game Tester Link to comment Share on other sites More sharing options...
Heater Posted April 9, 2013 Share Posted April 9, 2013 Just did a Complete re-install, Good thing is it now works... Note the exact file name: KA-50bs1_en_1.2.3.10201_147.exe <------ This is the file I have been using... (Just downloaded it again to make sure) This time I did the following: Made a copy of the Save Games directory Un-install DCS World, Deleted the directory Un-installed BS 1 Deleted the directory Re-installed BS1 re-installed DCS world + Modules copied my Save Games back... Launched the DCS world... Instant action for BS II it prompted me for the S/N entered the same one I have been using, and it works.... Launched MP it works…. What a Pain in A** [sIGPIC][/sIGPIC] System: Windows 10 (64 bit) 64 GB Memory CPU i7-6700K CPU @ 4.00GHz GTX 2080 Ti Founders Edition HTC VIVE Link to comment Share on other sites More sharing options...
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