Motorpsyhco Posted August 19, 2013 Share Posted August 19, 2013 Ok, I have written you all several times and I haven't received any information since June, see the correspondence below! Motorpsyhco Digital Combat Simulator RE: Ticket number 20163 08.15.13 Hi EtherealN, It's been about 9 (Nine) Weeks since your last reply and I still haven't seen or heard anything about THIS Situation! What is going ON? Could you possibly give me an update?? Waiting for a reply, Motorpsyhco 06.25.13 Greetings, We are very sorry for the delay here. I checked the status of the ticket and have reassigned it again. I will pursue it in person with the relevant administrator. Again, please accept our most heartfelt apologies for this delay. We get a lot of tickets and something has fallen between the chairs here, we are very sorry that you had to suffer for it. Best regards, Daniel RE: Ticket number 20163 (RE: Refund for being charged twice) Sir, I've been writing you all under the title Ordering, and my last entry has been on May 5,2013 and I haven't heard anything back on my issue. I would like to know what is the status on my refund? 05.04.13 RE: Refund for being charged twice Greetings, Unfortunately I don't know if this is technically possible. I don't believe it is. /E Quote: Originally Posted by Motorpsyhco EthereaIN, I don't know if you received my reply from your message below or not, but I would like to see if you could instead of refunding me the $19.90, put it towards the new "Huey" that I am willing to purchase and I will pay the difference on the cost? Could that be possible? Please let me know soon. Thanks, Motorpsyhco Quote: Originally Posted by EtherealN Greetings, Sorry for the delay. I have already forwarded the ticket to an administrator. Very sorry for the delay, we recently had a very unfortunate malfunction in the payment system, and the "cleaning up" of this has occupied our staff with an uncommon burden. Best regards, E Quote: Originally Posted by Motorpsyhco Sir, I been on the forums in the Activation and Ordering section back on April 9, 2013 under the title Ordering, and you all have answered me but for only a day and then your communications has stopped, in the mean time I've been replying without any inputs or updates from you or your staff. It's been about a month and I haven't heard anything? My ticket # is 20163, so if you could check out my situation from the ticket number you'll see what happen. Also, I would like to know the status of my refund? You can reach me by my email at whackocycle@yahoo.com Thank you, Motorpsyhco 05.03.13 RE: Refund for being charged twice Greetings, Sorry for the delay. I have already forwarded the ticket to an administrator. Very sorry for the delay, we recently had a very unfortunate malfunction in the payment system, and the "cleaning up" of this has occupied our staff with an uncommon burden. Best regards, E Quote: Originally Posted by Motorpsyhco Sir, I been on the forums in the Activation and Ordering section back on April 9, 2013 under the title Ordering, and you all have answered me but for only a day and then your communications has stopped, in the mean time I've been replying without any inputs or updates from you or your staff. It's been about a month and I haven't heard anything? My ticket # is 20163, so if you could check out my situation from the ticket number you'll see what happen. Also, I would like to know the status of my refund? You can reach me by my email at whackocycle@yahoo.com Thank you, Motorpsyhco Link to comment Share on other sites More sharing options...
Motorpsyhco Posted September 12, 2013 Author Share Posted September 12, 2013 Ticket #20163 It's been almost 6 months and I have not received any of my money back from YOUR transaction center of when I double purchase an Item because your system didn't take it right. I am wondering if you all are going to reimburses me or do I need to take this to get my voice heard? Sincerely, Motorpsyhco:mad: Link to comment Share on other sites More sharing options...
EtherealN Posted September 12, 2013 Share Posted September 12, 2013 Hi, Very sorry for the delay, this is obviously not right. I have asked for a review. [sIGPIC][/sIGPIC] Daniel "EtherealN" Agorander | Даниэль "эфирныйн" Агорандер Intel i7 2600K @ 4.4GHz, ASUS Sabertooth P67, 8GB Corsair Vengeance @ 1600MHz, ASUS GTX 560Ti DirectCU II 1GB, Samsung 830series 512GB SSD, Corsair AX850w, two BENQ screens and TM HOTAS Warthog DCS: A-10C Warthog FAQ | DCS: P-51D FAQ | Remember to read the Forum Rules | | | Life of a Game Tester Link to comment Share on other sites More sharing options...
Thelane618 Posted September 14, 2013 Share Posted September 14, 2013 If it double charged you why didn't you just dispute the second charge with your bank? Link to comment Share on other sites More sharing options...
ED Team const Posted September 14, 2013 ED Team Share Posted September 14, 2013 It's been almost 6 months and I have not received any of my money back from YOUR transaction center of when I double purchase an Item because your system didn't take it right. I am wondering if you all are going to reimburses me or do I need to take this to get my voice heard? Sincerely, Motorpsyhco:mad: The ticket was closed mistakenly. I answered you in the ticket. Link to comment Share on other sites More sharing options...
Motorpsyhco Posted September 20, 2013 Author Share Posted September 20, 2013 Thank you Const. I would still like to purchase items from your site, is there anyway that I can use this towards a credit to purchase any items? Motorpsyhco Link to comment Share on other sites More sharing options...
ED Team const Posted September 20, 2013 ED Team Share Posted September 20, 2013 Thank you Const. I would still like to purchase items from your site, is there anyway that I can use this towards a credit to purchase any items? Motorpsyhco I can make you fixed price discount in amount of refund sum. Please write me in the ticket when you will be ready. Link to comment Share on other sites More sharing options...
Motorpsyhco Posted September 23, 2013 Author Share Posted September 23, 2013 const, Sorry to ask this, but how would I know when I received the "fixed price discount"? Where would I look for it? How do I activate it? Motorpsyhco Link to comment Share on other sites More sharing options...
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