Calvin.Pimax

Roger that.

I’ve forwarded this to the dev team and am waiting for their input. Will be away from the office tomorrow but will be back over the weekend.

If you haven’t heard back from our support team regarding the replacement or any workaround for the jittering issue, feel free to ping me. You can export the log files from Pimax Play and send them to edgar.chen@pimax.com—he’s our engineer in charge for SLAM tracking project.

Reported back to our devs, and they are looking into it now.

Pimax Sync 2025 Date: September 19, 16:00 GMT See you @ https://www.youtube.com/@PimaxVR

We are pleased to announce that our team has successfully fulfilled 95% of the orders for the Crystal Super 50 PPD model. Production continues at a steady pace to address the remaining orders. Customers who have pre-ordered the 50 PPD model are advised to check their inboxes, as we are sending out emails to verify shipping addresses before the headsets are dispatched. For the 57 PPD and Ultrawide models, we can confirm that the component shortages which led to an earlier delay have been fully resolved with our partners. We are now working to accelerate production and catch up on the schedule. 57 PPD A batch of 57PPD headsets has already been scheduled for our users, and more are on the way. You'll first get an update that your headset is produced, then another one when it has been quality checked and shipped out. Please hang on. You may review the impressions and feedback from VR Flight Sim Guy and Martin (Sweviver) via the following videos: Ultrawide Regarding the Ultrawide model, production is now fully underway, and these units are scheduled for a second inspection before shipment arrangements are finalized. This communication serves as our most recent production timeline for the 57 PPD and Ultrawide models.

Yes, that would be the best approach—providing release notes along with a short video to highlight the latest features and adjustments. I’ll forward this to the team. Since I usually prepare the release notes, I’ll do my best to coordinate with them to make this happen. Roger that. Regarding the tracking issue—are you experiencing jitter, or is there a delay when turning left or right? As for the Smart Smoothing feature, it still requires some debugging, since we’ve found it isn’t providing stable performance at the moment.

I’d suggest exporting a log from Pimax Play and submitting a support ticket. I doubt it’s a hardware issue—it’s more likely software-related.

Roger that! We had a meeting this morning about the tracking algorithm and CPU utilization optimization. The team is working on both, and we’ll ensure there’s progress in every rollout patch.

The website currently lists only the latest version, but the team is working on creating a repository to include older versions as well. The swirl issue was reported last week, and the developers will investigate it. If so, you could try the v1.41.2 - https://dlappstore.pimax.com/release/play/PimaxPlaySetup_Release_ToC_V1.41.2.157_202508082008.exe

Okay. Please keep me posted if you don’t hear back from support regarding the RMA.

Has support provided further instructions on the return and refund?

Roger that, let me forward this feedback to the team.

The CPR fix hasn’t been implemented in this patch yet. Swirls? QV is enabled?

Roger that.