I'll explain in detail:P
I ordered one (hard)copy of it on a site.
one and a half week later, I still received nothing.
I contacted the site about it, and they placed a new order for me.
The week after that, I received two copies in my mail.
I thought, let's wait this one out, maybe they will think they sent me one.
2 weeks later I got a bill from the company, which I used to pay the game.
and a couple of days ago I got the money back on my bank account.
and why did I get my money back? I don't know:p