gdotts Posted January 28, 2009 Posted January 28, 2009 As in several forum topics before this one, I also have accidentally been charged several times on 2 seperate bank accounts for 1 downloaded copy of Black Shark last Sunday. Did not see a look for email comformation for paynent verification during the transaction at credit card stage didn't help. I love this sim but can't afford multiple charges. I am willing to pay over $49.99 for a great game like this one is but would like some help after all this is a distressed economy and I for one am laid off! I have emailed the webmaster but no response has yet been given. Please have customer support email me on this matter. gdotts@gmail.com Thank you, Gayle Dotts
ED Team Groove Posted January 28, 2009 ED Team Posted January 28, 2009 Did you get multiple emails confirming your purchase(s)? Our Forum Rules: http://forums.eagle.ru/rules.php#en
S7_Viper Posted January 28, 2009 Posted January 28, 2009 Im in the same boat. No 3rd email for it either, not on my account, or my brothers. Scarreddragon@gmail.com
gdotts Posted January 28, 2009 Author Posted January 28, 2009 (edited) Yes, but not informed of this from protx. Since protx is running the show for purchasing I feel it is their respossibility to infom to look for email stating progress. When I wrote protx on this they directed this to you. Edited January 28, 2009 by gdotts
gdotts Posted February 4, 2009 Author Posted February 4, 2009 Contact from customer support I emailed both DCS and the new lockon customer support groups and still 9 days later heard nothing from both. Its 2009 and technology says i't's not that hard to respond if you do care about your customers. Why the delay??
gdotts Posted February 4, 2009 Author Posted February 4, 2009 Contact from customer support I've emailed DCS and Lockon support groups.... nine days later still heard nothing form either of them. It's 2009 and technology is to where it is not hard at all to respond to anyone if you try. I don't think customer support is trying at all. Why??
Tez Posted February 5, 2009 Posted February 5, 2009 gdotts, the fact is, I've sent you the answer on January 28. Could you look into your spam folder. Also check your PM on the forum. In general, this situation repeats regulary. So it will be solved on another level. The same concerns a hotmail.com and a mail.ru mail providers. [sIGPIC][/sIGPIC] =653=Tez
gdotts Posted February 5, 2009 Author Posted February 5, 2009 Yes ther is a customer support! Thank you for replying and solving my problem. This is a fantastic simulation as I have said before, now I can further add that the support follows along too. Thanks Ed
DickDastardly Posted February 27, 2009 Posted February 27, 2009 (edited) I was also charged twice and contacted ProtX who said I needed to contact ED. I did so using the activations@digitalcombatsimulator.com address (on the 5th of February) but still haven't received any reply. My email address is @hotmail.com (mikejsteven) so possibly this may be a factor, but I've checked all junk mail folders and haven't had anything there. Could someone from ED PM me about this issue please? Cheers, DD Edited February 27, 2009 by DickDastardly
DickDastardly Posted March 7, 2009 Posted March 7, 2009 Still haven't received any PMs or e-mails regarding this issue. Does anyone from ED actually read this forum? Cheers, DD
Tez Posted March 10, 2009 Posted March 10, 2009 I've found the stuck transaction of yours. It will be refunded in a couple of days and I'll notify you here when it will be done. Now about a strange thing. We never received a single email from you. [sIGPIC][/sIGPIC] =653=Tez
DickDastardly Posted March 10, 2009 Posted March 10, 2009 (edited) I've found the stuck transaction of yours. It will be refunded in a couple of days and I'll notify you here when it will be done. Now about a strange thing. We never received a single email from you. Thanks for sorting that out m8 -I love the sim, but not quite enough to want to pay for it twice :). Not sure what the problem with my emails not getting through could be about - I mailed the support{at}digitalcombatsimulator.com address on 03 February 2009 17:31:20 (UK time) and activation{at}digitalcombatsimulator.com on 03 February 2009 16:41:06 and also tried activations{at}digitalcombatsimulator.com on 05 February 2009 07:05:50. (Obviously replacing the {at} with @). Cheers, DD Edited March 10, 2009 by DickDastardly
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