Pimax Crystal Light 90Hz Upscale Mode - Left Lens wont work correctly - 90Hz Normal Mode works

[LtSpoon]

Hi @ all

I wanted to test the new 90Hz upscale mode this evening. Pimax Play version 1.33.02.01 was installed and the HMD was updated to firmware 1.0.10. PimaxOpenXR and OpenXR toolkit etc. were all uninstalled.
The normal 90Hz mode works fine, but as soon as I switch to 90Hz upscale, the left lens begins to flickers in different colors and the image in the left lens is somehow split into three parts. It looks weird. See the attached image

Anyone have an Idea ? Fresh NVdia Driver, PimaxPlay already reinstalled.

THX !

Edited October 21, 2024 by LtSpoon

[Calvin.Pimax]

Hello,

Could you please export the log files and share them with me via Google Drive or WeTransfer?

It seems there’s an issue with the refresh rate. I tried DCS with this refresh rate and didn’t encounter the mentioned issue.

[LtSpoon]

Good morning Calvin, thanks for the quick response. This is not a DCS problem! As soon as the glasses turn on, the error is already visible.The picture above only shows the glasses switched on, without starting a game. As soon as I switch to 90Hz in Pimax Play, the glasses restart briefly and the problem goes away.

Which log files do you mean? Where can I find them? And is a log file always created? No error message appears.

 

Edit: I just remembered. Twice the left lens even remained black at 90Hz upscale, so it wouldn't start. Then i restarted using PimaxPlay and the left lens showed an image again but with errors as described above.

 

Edited October 21, 2024 by LtSpoon

[Calvin.Pimax]

Please navigate to Device Settings > General > Log > Export.

This will allow you to receive the log files from Pimax Play.

It has been confirmed that there is an issue with the 90Hz upscale refresh rate, and our developers are currently working on a fix.

[LtSpoon]

I sent you a PM with the link to the file on my Google Drive

[LtSpoon]

Any News on my Problem ? the latest play and firmware update did not solve the problem ! Please, i want use the Upscal Mode

[Calvin.Pimax]

Hey!

Apologies for the delayed response. Our development team is currently investigating the log files to identify the root cause of the issue. I’ll check in with them again tomorrow to see if they’ve made any progress and if they’ve found a potential solution.

[LtSpoon]

great, thanks for your efforts

[LtSpoon]

Am 25.11.2024 um 12:03 schrieb Calvin.Pimax:

Hey!

Apologies for the delayed response. Our development team is currently investigating the log files to identify the root cause of the issue. I’ll check in with them again tomorrow to see if they’ve made any progress and if they’ve found a potential solution.

??

[pimp]

I just started setting up my new PCL and when I try to use this setting I get the Disconnect issue. I have to remove the settings in the profile.json in order to get connected again.

[Calvin.Pimax]

On 12/2/2024 at 10:52 PM, LtSpoon said:

??

Hey, 

Sorry I’m away from the office, but I’ve left a note for the dev team to check if they have any findings regarding your log files.

[LtSpoon]

Am 3.12.2024 um 16:33 schrieb Calvin.Pimax:

Hey, 

Sorry I’m away from the office, but I’ve left a note for the dev team to check if they have any findings regarding your log files.

Any News here ? still waiting.....

[Calvin.Pimax]

Hi,

Could you please update the Pimax Play to version 1.35.02 and the headset firmware to 1.0.12?

Here’s the download link for the update:
https://dlappstore.pimax.com/release/play/PimaxPlaySetup_Release_toC_V1.35.02.01.02_202412061738.exe

This update should help resolve the issue. We've discovered that the problem isn't persistent but may occur occasionally in previous patch. Please let me know once you've completed the updates.

Thanks!

[Soda007]

I have the same issue but with only the right eye.  There is a horizontal "tear" effect in the picture and vertical "colored rain" streaks.  I have an open support ticket with Pimax support and sent them a video of the effect (not sure Calvin if I provided you the ticket number if it might help).  It's definitely related to the 90 Hz Upscale (Lab) mode as if I select a different refresh, it's fine. I  updated to latest firmware/pimaxplay and no difference.  It happens both in DCS and in the default "moonscape" background.

Thoughts?  Hoping to get this resolved as I suspect 90 Hz Upscale would provide the best visuals/performance combo but it's not working for me right now.

-Soda

[LtSpoon]

Thank you for the message! Unfortunately, I haven't been able to test the latest update yet. I'm very busy at work. I'm curious to see if the update will fix my problem. I'll get back to you as soon as possible.

[Soda007]

LtSpoon,  FYI, after troubleshooting and sending logs to Pimax, they've asked me to return my headset for exchange.  My issue sounded just like yours at 90Hz Upscale so I assume they've determined it was something in the hardware.

-Soda

[LtSpoon]

Thank you very much! Oh man, I just don't have time to test it. A hardware error doesn't sound good

 

[LtSpoon]

Even with all the new updates I still have the problem Here is a video of it. 90HZ normal Mode works fine

@Calvin.Pimax what should I do now?

 

Edited February 5 by LtSpoon

[Calvin.Pimax]

2 hours ago, LtSpoon said:

Even with all the new updates I still have the problem Here is a video of it. 90HZ normal Mode works fine

@Calvin.Pimax what should I do now?

 

Let me check with the QA team to find out when the next patch will be released to address this issue. I've received a few reports that the 90Hz upscale is still not working properly.

Have you tried to reseat the DP cable (at the headset's end) 

[LtSpoon]

vor 7 Stunden schrieb Calvin.Pimax:

Let me check with the QA team to find out when the next patch will be released to address this issue. I've received a few reports that the 90Hz upscale is still not working properly.

Have you tried to reseat the DP cable (at the headset's end) 

yes I tried

[Calvin.Pimax]

@LtSpoon Could you please export the log file from Pimax Play and share it with me? Also, could you let me know which client and firmware version you're using?

[LtSpoon]

@Calvin.Pimax Client and firmware should be up to date. I updated both before testing. I will upload the log file later from home

THX for your support !

[LtSpoon]

@Calvin.Pimax

log file in the attachment

Crystal Light Logfile.zip

[Aitch5]

I have the same problem with my new PCL.  I've reported it to Pimax support.

[Calvin.Pimax]

If you didn't hear from our support, please share the ticket # with me.