Pimax Super, order and delivery dates, please post.

[Nuggetz]

Monitor has refresh rate 144 Hz. I set DCS to 145 FPS, the Nvidia Control Panel to 144 and adjusted Pimax between 72,90 and finally 120 and starting with a frame rate of 11 ms then 10ms and finally 120FPS gave approximately 8ms, which is the best I have ever achieved with my 9800X3D. I can only conclude that uncapping/not throttling has merit with this CPU. 
 

Generally I can get 120 FPS on any map. The toughest test being low level over Berlin when the FPS is reduced to 70-90 with Pimax set to 120. 

Edited July 15 by Nuggetz

[Dawgboy]

Two Pimax blog updates from 14 Jul 25:

General Update

Production Update

[Panzerlang]

Well, it's been five days since I got an email saying my Super had cleared customs and was on the way to the local warehouse. They should have sent it DHL, I'd have got it the same day.

[Panzerlang]

Nine days after the email telling me the item had cleared customs and would be "expected to arrive at the warehouse in about 1 week, after which it will be shelved and shipped." with no further communication. I thought the "week" would be a worse-case scenario and expected it to be arriving at my door a lot sooner. DHL usually manage it on the same day (clears customs, package arrives late afternoon). Fedex, next day. But Pimax? Ooooh no, of COURSE not. Nine days later, I guess they put it on the van for points Alaska. Or maybe Hong Kong.

What's that tried and trusty UK expression..."couldn't organize a pissup in a brewery".

So, where's my headset, Pimax? Seven months not long enough for ya?

[Marshallman]

6 hours ago, Panzerlang said:

Nine days after the email telling me the item had cleared customs and would be "expected to arrive at the warehouse in about 1 week, after which it will be shelved and shipped." with no further communication. I thought the "week" would be a worse-case scenario and expected it to be arriving at my door a lot sooner. DHL usually manage it on the same day (clears customs, package arrives late afternoon). Fedex, next day. But Pimax? Ooooh no, of COURSE not. Nine days later, I guess they put it on the van for points Alaska. Or maybe Hong Kong.

What's that tried and trusty UK expression..."couldn't organize a pissup in a brewery".

So, where's my headset, Pimax? Seven months not long enough for ya?

Nine days away from 8 months .....your order is scheduled for shipment this week.  July 14th.

Checked the Bot and shipping in one to two weeks....

Edited July 21 by Marshallman

[Panzerlang]

And they wonder why people grow to despise them.

"Your ordered 50PPD has been successfully shelved at the overseas local warehouse and is currently pending shipment. It is expected to be shipped within 2-3 working days.

Relevant logistics information will be sent to you via email after shipment. Please keep an eye on your inbox. We will track the shelving situation upon arrival at the local warehouse and synchronize further shipment progress to you at that time. If you have any questions, please feel free to contact us. Thank you for your support!

Best Regards"

Apparently it's both successfully at the local warehouse and yet still awaiting to arrive at the local warehouse. Shrodinger's frikking headset. An email full of quantum waffle, blather and jibber-jabber.

"We will track the shelving situation upon arrival at the local warehouse and synchronize further shipment progress to you at that time."

Just...WHAT? Uh? Was that translated from Martian by a retarded AI bot? 

"Your ordered Pimax Crystal Super 50PPD  has completed customs clearance in the destination country and is currently being transported to the  local warehouse. The shipment is in transit and is expected to arrive at the warehouse in about 1 week, after which it will be shelved and shipped."

Destination country = Japan. Currently being transported to the local warehouse. Local to where, the airport it just got flown into? Okinawa? If it landed in Okinawa and the warehouse is in Hokkaido (other end of the country), by what means would it take a "week" to get there? Bicycle?!

Never mind all your other BS that's an outright disgrace, your 'shipping' is on a whole other level.
 

Edited July 22 by Panzerlang

[Panzerlang]

"Valued customer". 

[Dawgboy]

10 hours ago, Panzerlang said:

"Valued customer". 

Their automated workflow and related processes need a relook and rework by a professional.  I wonder if they use Salesforce behind their ordering system...I can't imagine.

[Panzerlang]

They finally managed an email that didn't sound like the product of an AI bot running on a Casio wristwatch. It's been on a shelf in Japan since it cleared customs 12th July and will now be shipped to me in "3 to 5 days". So that'll be at least a fortnight. New world record. One might think they've sold thousands of units to Japan, instead of the actual handful.

[TimberWolf]

Mine shipped on July 8, direct from China. I received mine on the 15th in Canada. Been using it off and on for a week now. Generally pretty happy with it, but it sure is a big and bulky headset. Just received prescription lenses for it today from VR Optician, and I'm expecting my Apache strap from Studioform tomorrow. Hopefully that will help make it more comfortable.

Patience is a virtue.

[Marshallman]

4 hours ago, TimberWolf said:

Mine shipped on July 8, direct from China. I received mine on the 15th in Canada. Been using it off and on for a week now. Generally pretty happy with it, but it sure is a big and bulky headset. Just received prescription lenses for it today from VR Optician, and I'm expecting my Apache strap from Studioform tomorrow. Hopefully that will help make it more comfortable.

Patience is a virtue.

When did you order please?

[Dawgboy]

8 hours ago, TimberWolf said:

Mine shipped on July 8, direct from China. I received mine on the 15th in Canada. Been using it off and on for a week now. Generally pretty happy with it, but it sure is a big and bulky headset. Just received prescription lenses for it today from VR Optician, and I'm expecting my Apache strap from Studioform tomorrow. Hopefully that will help make it more comfortable.

Patience is a virtue.

Do the prescription lenses work in conjunction with the stock lenses or do they replace something?  Thanks.

For the long wait for my order, I just received an email indicating I had an additional 3 months of warranty Pimax will tack onto my headset when I receive it.  FYI.

[Panzerlang]

Three days since the last email, in which they noted "3 to 5 working days to complete shipment", which was an increase from the previous "2 to 3 working days", followed by "have prioritized your order". Apart from the inherent insanity of that I could not see any tells that it was the product of an AI bot, which means...yes...an actual human typed it. A human totally oblivious to the insane contradictions therein. As a keen student of insanity and the human condition in general, I still found my mind wobbled on its axis a bit. 

Yeah. You'd think "have prioritized your order" would be "Hey fella, go grab that unit off the shelf AND POST IT...NOW!!!" But no. And, to assume zero insanity or a level of incompetence and ineptitude so far off the scale as to merit an orbit around Neptune, one is forced to consider actual malice. Yeah, it's deliberate.

Just thinking out loud.

Edited Friday at 02:44 AM by Panzerlang

[Dawgboy]

10 hours ago, Panzerlang said:

 As a keen student of insanity and the human condition in general, I still found my mind wobbled on its axis a bit. 
 

I'm hoping, in the end, the pain will be worth it.  I'm hopeful since I hear what everybody else is saying about the VR experience.  I even miss my G2 at this point...flying on a flatscreen is just not the same.  Keep the faith, my friend.

[Gun Jam]

I placed my order in May and got an email now saying "Based on your order details and our production schedule, your headset is planned to be completed within this week."

So sounds like maybe I'll get it in Aug sometime. 

 

[TimberWolf]

On 7/23/2025 at 2:26 AM, Marshallman said:

When did you order please?

I reserved mine on July 22, 2024, pre-ordered November 21.

On 7/23/2025 at 6:12 AM, Dawgboy said:

Do the prescription lenses work in conjunction with the stock lenses or do they replace something?  Thanks.

They are lens inserts. They fit on top of the stock lenses.

[Panzerlang]

Just in from support...I swear to god, this couldn't be made up.

"...and we fully understand your concern about the order progress. Regarding your order, we have arranged with Amazon for expedited handling, but Amazon system currently indicates the shipment date will be delayed until August."

Followed by...

"Your experience is always our priority, and if you have any questions or need assistance, please feel free to let us know. We will do our best to resolve them for you."

My reply, "So send it DHL ffs. Duh!"

Time for the video now, the title of which will be 'Pimax Malice'. Somebody very clearly needs to have their employment terminated.

[Dawgboy]

9 hours ago, Panzerlang said:

Just in from support...I swear to god, this couldn't be made up.

"...and we fully understand your concern about the order progress. Regarding your order, we have arranged with Amazon for expedited handling, but Amazon system currently indicates the shipment date will be delayed until August."

Followed by...

"Your experience is always our priority, and if you have any questions or need assistance, please feel free to let us know. We will do our best to resolve them for you."

My reply, "So send it DHL ffs. Duh!"

Time for the video now, the title of which will be 'Pimax Malice'. Somebody very clearly needs to have their employment terminated.

Geez...crazy town!! 

I have no faith mine (Super 57PPD) will come this summer...I'm thinking fall.

[Panzerlang]

I don't know if Calvin kicked somebody's ass but I've had an email (not from support) saying a different courier (Black Cat/Yamato, top tier in Japan) will be delivering the unit on Tuesday (29th July). Way better than Amazon's "8th August".

Memory kick...it's Yamato that DHL hand off to here. Fedex use a slower one.

Edited yesterday at 08:06 AM by Panzerlang

[Panzerlang]

Lol, it doesn't end.

"Hello!

After checking with the logistics provider, we wanted to gently let you know that your 50PPD (Tracking Number: ***) couldn’t be delivered successfully and is currently being kept safely at the local logistics station.

Please find the service station details below for your reference:"

Apart from all the other tracking emails (three different links to three different sites) that say delivery is scheduled for tomorrow, not once in the nearly three years I've been here has any courier failed a delivery. The address is definitely correct. The missus happens to be in town shopping right now, so she's going to ring the provided number and see WTF is going on and maybe pick it up in person (last tracking update says it's at Yamato's in-town office, ready for delivery tomorrow).

[Nuggetz]

Ordered 12 Feb, email advising of shipping estimated in May, followed by another email a week later estimating shipping in late June or early July. Email received on 14 July stating headset ready for shipment which would be advised in 7-14 days. 
Email sent from me requesting shipping update received a response this morning that shipping may happen in 2-3 weeks.  If it was ready for shipping 2 weeks ago why will it take a further 5 weeks from then to ship . 
 

if I am lucky it might ship in late August so I guess I am looking at September for receipt as the earliest!

Not happy - Sorry Pimax you are falling waaaay short on meeting customer expectations.   

Edited 11 hours ago by Nuggetz

[Panzerlang]

Mine's just been delivered. The address on the label is correct and Yamato hadn't already tried to deliver it, so fk knows what Pimax was talking about. Probably sitting there giggling, getting me at it.

So, cleared customs on the 12th, I finally get it sixteen days later. I haven't opened the box yet, I've run out of energy.

[Marshallman]

1 hour ago, Panzerlang said:

Mine's just been delivered. The address on the label is correct and Yamato hadn't already tried to deliver it, so fk knows what Pimax was talking about. Probably sitting there giggling, getting me at it.

So, cleared customs on the 12th, I finally get it sixteen days later. I haven't opened the box yet, I've run out of energy.

Deep breath, calm walk , then return home and Enjoy

Still ZERO communication here.

Edited 8 hours ago by Marshallman

[MadMonty]

3 hours ago, Panzerlang said:

Mine's just been delivered. The address on the label is correct and Yamato hadn't already tried to deliver it, so fk knows what Pimax was talking about. Probably sitting there giggling, getting me at it.

So, cleared customs on the 12th, I finally get it sixteen days later. I haven't opened the box yet, I've run out of energy.

I'm glad it finally worked out. As one of the lucky ones who has been able to test the Super for a few weeks now, I can only say that it was worth the wait. Have fun unpacking and enjoy!

[Panzerlang]

I've given it a go in IL2. Apart from the auto IPD being a bit sketchy (I intend to set it manually next go, not sure how that's done yet though) it's quite impressive. Flawless performance at native res and 90fps (5090 and 9800X3D). The higher rez over the OG is noticeable and the colours are betterer. The sun though, jeezuz!