Winwing attention Ursa Minor a huge problem

[ivo]

Hello Below I describe what has been happening with Winwing customer service. On the 16th of July I received the Ursa Minor joystick, which as soon as I unpacked it had the 5-way mini-stick with the associated buttons 23 24 25 26 27 not working. I immediately open a support ticket at the official Winwing website and also with Paypall. As you can see from the posted screens, as a first response they tell me that they are not responsible for the joystick defect, then they propose sending me the button to replace the faulty one. I reply that I am entitled to a new joystick as a replacement or a full refund of the purchase price. Now they are stalling to find a solution by actually doing nothing except apologising for the problem. I decided to open this thread to keep friends and potential Winwing buyers informed on the forum. Also since on the home page of the Winwing site they have put the icon linked to this forum I am asking the forum administrators to take action to resolve the problem Thank you to anyone who will give me support.

I have republished in this section of the forum a discussion previously opened here. 

 

Below are screen shots of the open ticket, I will keep you updated

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[Vakarian]

For starters, remove your personal info from those screenshots. Just don't do that, ever. Only share as little as it's required.

Next, it's "common" for vendors to request you to destroy the item before you get a replacement. That's their way of ensuring you aren't faking it and just scamming your way to another product for free. 

As for removing the Paypal request, I'm not sure. Never been in that situation

[ivo]

Tomorrow I will contact Paypal for info

[ivo]

I have filed a complaint through Paypal. I will keep you updated. I hope for the best and that I haven't wasted my money.