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Posted

i emailed support@digitalcombatsimulator.com with my situation a couple days ago, but i havnt got a response yet. im probly just impatient but really would like to play the game... lol

 

basicly my issue is i bought a Retail Box dvd version DCS:Black Shark from Amazon.com but once i opened the box and installed the game i noticed the serial location on the back of the quickstart guide was blank.. no cd-key what so ever not a single digit...

Posted

It can be a couple days, though also note that they do have weekends in russia too. :)

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Posted
It can be a couple days, though also note that they do have weekends in russia too. :)

 

 

yeah it must have just been it was a weekend, cause i got an email back today.

 

just me being impatient like always lol

  • 2 weeks later...
Posted
......I hope to recieve it by tomorrow (saturday & sunday..)

 

Ermm........No ;)

 

They work hard enough Monday to Friday......at least grant them a Week-End's respite :)

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Posted

Well, to me there's no excuse. The paying is customer is always right. Just spare one guy to handle technical support and he/she do just that.

 

Most important things in support is to show the value of their customers. All email should be read and reply to. Just state that they're short handed and they're process the customers request once they come in the next following week.

 

I for instance, will be content if they do just that. If you can't solve my problem today. It's OK, nobody's perfect, I'll wait for a couples of days but not week/s.

 

It's really bad for business. It doesn't matter how good your products are if you didn't have the respect of your customers.

Posted

You can wait few weeks too. There were cases....

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Posted (edited)

All I can do is praise the support team, VERY VERY helpful when I contacted them all things sorted within about 10 working days

 

PS: I did find out that the person in charge was on vacation for most of those days

Edited by BrumTx

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