WildAce Posted August 30, 2009 Posted August 30, 2009 i emailed support@digitalcombatsimulator.com with my situation a couple days ago, but i havnt got a response yet. im probly just impatient but really would like to play the game... lol basicly my issue is i bought a Retail Box dvd version DCS:Black Shark from Amazon.com but once i opened the box and installed the game i noticed the serial location on the back of the quickstart guide was blank.. no cd-key what so ever not a single digit...
EtherealN Posted August 30, 2009 Posted August 30, 2009 It can be a couple days, though also note that they do have weekends in russia too. :) [sIGPIC][/sIGPIC] Daniel "EtherealN" Agorander | Даниэль "эфирныйн" Агорандер Intel i7 2600K @ 4.4GHz, ASUS Sabertooth P67, 8GB Corsair Vengeance @ 1600MHz, ASUS GTX 560Ti DirectCU II 1GB, Samsung 830series 512GB SSD, Corsair AX850w, two BENQ screens and TM HOTAS Warthog DCS: A-10C Warthog FAQ | DCS: P-51D FAQ | Remember to read the Forum Rules | | | Life of a Game Tester
WildAce Posted August 31, 2009 Author Posted August 31, 2009 It can be a couple days, though also note that they do have weekends in russia too. :) yeah it must have just been it was a weekend, cause i got an email back today. just me being impatient like always lol
Jagged Posted September 11, 2009 Posted September 11, 2009 I've sent one yesterday, I hope to recieve it by tomorrow (saturday & sunday..)
159th_Viper Posted September 11, 2009 Posted September 11, 2009 ......I hope to recieve it by tomorrow (saturday & sunday..) Ermm........No ;) They work hard enough Monday to Friday......at least grant them a Week-End's respite :) Novice or Veteran looking for an alternative MP career? Click me to commence your Journey of Pillage and Plunder! [sIGPIC][/sIGPIC] '....And when I get to Heaven, to St Peter I will tell.... One more Soldier reporting Sir, I've served my time in Hell......'
Jagged Posted September 13, 2009 Posted September 13, 2009 Well, to me there's no excuse. The paying is customer is always right. Just spare one guy to handle technical support and he/she do just that. Most important things in support is to show the value of their customers. All email should be read and reply to. Just state that they're short handed and they're process the customers request once they come in the next following week. I for instance, will be content if they do just that. If you can't solve my problem today. It's OK, nobody's perfect, I'll wait for a couples of days but not week/s. It's really bad for business. It doesn't matter how good your products are if you didn't have the respect of your customers.
Boberro Posted September 13, 2009 Posted September 13, 2009 You can wait few weeks too. There were cases.... Reminder: Fighter pilots make movies. Bomber pilots make... HISTORY! :D | Also to be remembered: FRENCH TANKS HAVE ONE GEAR FORWARD AND FIVE BACKWARD :D ಠ_ಠ ツ
BrumTx Posted September 13, 2009 Posted September 13, 2009 (edited) All I can do is praise the support team, VERY VERY helpful when I contacted them all things sorted within about 10 working days PS: I did find out that the person in charge was on vacation for most of those days Edited September 13, 2009 by BrumTx Remember the 346 Fire Fighters, Medics & Police who died on 9-11....... Selective memory is a wonderful thing, especially when certain posts simply disappear into the ether never to be seen again, unless I have a copy of the original post copied and pasted into word documents and saved .... just in case :) Am I an abusive idiot ? Due to physical incapacity my Wife types my post's for me
Jagged Posted September 14, 2009 Posted September 14, 2009 You can wait few weeks too. There were cases.... I hope it won't happen to me... :cry:
Jagged Posted September 14, 2009 Posted September 14, 2009 Just received mine 40mins ago & it took 4 days. Considered OK in my book. Thanks to Mr Alexander Sobol....
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