Wolfsburg Posted September 19, 2009 Posted September 19, 2009 Greetings gents... I bought DCS: Black Shark from Amazon.com and it arrived yesterday. I have the software installed, however it tells me I need to activate the product using the serial number printed on the back of the manual. The problem is, there is no serial number printed there. What gives? How am I supposed to proceed?
159th_Viper Posted September 19, 2009 Posted September 19, 2009 Greetings gents... I bought DCS: Black Shark from Amazon.com and it arrived yesterday. I have the software installed, however it tells me I need to activate the product using the serial number printed on the back of the manual. The problem is, there is no serial number printed there. What gives? How am I supposed to proceed? E-Mail Tech Support, enclosing documentary proof of purchase as well as photographic evidence of the lack of serial number on the enclosed quick-start guide. Tech Support E-Mail via the 'Home' Tab and then the 'Contact Us' Tab on the main page. Welcome to the Forums :) Novice or Veteran looking for an alternative MP career? Click me to commence your Journey of Pillage and Plunder! [sIGPIC][/sIGPIC] '....And when I get to Heaven, to St Peter I will tell.... One more Soldier reporting Sir, I've served my time in Hell......'
Wolfsburg Posted September 19, 2009 Author Posted September 19, 2009 Ok. That shouldn't be a problem. Thanks!
Wolfsburg Posted September 20, 2009 Author Posted September 20, 2009 Well, I sent an e-mail yesterday explaining the situation and sent pics but I guess no one is home (err, in the office) on the weekend. Here's hoping I hear something soon as I'm really looking forward to tackling this sim.:thumbup:
Wolfsburg Posted September 22, 2009 Author Posted September 22, 2009 Any ideas how long it typically takes to hear back? I don't want to badger them but I was expecting to have heard something by now. I'm not thrilled that I've bought a product I can't even use and would like to get this rectified as soon as possible.
Tez Posted September 22, 2009 Posted September 22, 2009 Actually, I've answered you yesterday. I'll re-send the email now. [sIGPIC][/sIGPIC] =653=Tez
Wolfsburg Posted September 22, 2009 Author Posted September 22, 2009 Thanks Tez. I just check my e-mail and received one with the activation code. I guess the other mail got lost in cyberspace. Thanks for your help and patience. I can't wait to start enjoying this sim! :thumbup:
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