How do I contact 'The Fighter Collection'?

[mortuk]

I've made two orders recently via this site and the lockon site. All I have is a confirmation email and a order number.

 

The email says to contact with any questions regards my order and provides a link to the lockon site. That site only has contacts for a webmaster, developers and other technical support. Nothing relating to purchasing.

 

Mildly concerned, I would prefer an actual contact as I have a bunch of questions about my orders.

 

Thankyou.

[hitman]

look up tez, hes as good a person as the others.

[Seil]

email the webmaster, I just had an issue with that and I emailed everyone, the webmaster is who replied. My situation isn't completely solved yet, but they had responded asking me a question, I replied and I'm assuming they're working on other things and will get to it soon enough. All of this happened today.

[EtherealN]

Did you order the digital downloads?

 

If so, all you need is on the website - just log in and browse to your product and you'll have both serial numbers and download links. Below is the example for DCS:

 

[Seil]

yeah, but I believe what happened to him might be what happened to me. confirmation email received, but no transaction listed under payments and no key available on the product download page.

 

-Seil

[EtherealN]

I would guess that the payment failed - in that case your bank would have shadowed the amount on your account or CC while waiting for ED to claim it, but since the transaction failed on ED's part they'd be unable to claim it. If that is the case, the money will remain shadowed for 6 bank days and then automatically revert. This can be caused by hickups in the internet connection, bank troubles at either end, server issues at the broker and so on.

 

Also, note that comcast has a habit of filtering e-mails from russia, which is a recurring problem in the contact between customer support and american customers - Tez and Co will get the e-mails fine, but responses end up eaten by ISP's because they're russian... :P

 

This forum section is being monitored though, and you'll hopefully get a response soon.

[mortuk]

Hi thanks for replying.

 

No I actually wanted to cancel an order, and kind of panic'd when I then found I couldn't contact anyone.

 

Also I should point out that post payment information is extremely sparse, no eta on delivery, nothing.

 

As it happens what I wanted to cancel has actually arrived (extremely quickly I might add), and I note it came from Duxford, not a million miles from me. But that kind of info was precisley what I was looking for; where is it being shipped from?

 

As I paid in Dollars I was expected a long wait for a US shipping. I then saw the DCS manual on Amazon.co.uk (for half the price), hence reason for cancelling.

 

 

I am still waiting for a Lockon manual, and that remains a mystery in regards when I should expect it and where its coming from.

 

I managed to download my Flaming Cliffs from teh lockon site. (Why is everything all over the place?)

 

 

So to summarise then :P

Chuffed with manual

Not chuffed with paying more than I could've done

Pretty damn grumpy about poor post sales information.

 

 

Cheers :)

[EtherealN]

Rest assured that your critique has been taken to heart, and hopefully this can be improved. :)

[Lucid484]

I ordered the Lockon & Flaming cliffs CD's from the website...my payment was confirmed and listed as SENT a little over a week ago...I know packages take time coming from russia..I just wish I had some clue of a delivery date or something.