yendor Posted March 27, 2010 Posted March 27, 2010 I've emailed technical support directly and am waiting for some reply from them, and I posted this in the "Problems & Bugs" forum and was directed to post here also. So once again, here's my story: I purchased the retail DVD of DCS:Black Shark in December 2009 and successfully installed, activated, patched and began learning/playing this truely amazing sim. Then, about a month ago, I de-activated the game so that I could do some sorely needed hardware upgrades; SATA HD, SATA DVD, mo'RAM, etc... I'm now at the point where I'm ready to re-install BS and I get the following message during setup: Installer integrity check has failed. Common causes include incomplete download and damaged media. Contact the installer's author to obtain a new copy. More information at: http://nsis.sf.net/NSIS_Error I ejected the DVD, and to my horror I discover an ugly circular gash about midway on the disk! My old DVD player has taken slice out of my new favorite game. Please tell me that there's somewhere I can send the damaged disk in for a replacement. I can also ccut out and provide the PC BLACK SHARK REG CODE from the retail box and print out the Hardware Code I recieved from Starfoce when I de-activated the product. Any help from ED/DCS to resolve this problem would be greatly appreciated. :helpsmilie: yendor
EtherealN Posted March 28, 2010 Posted March 28, 2010 Do you use comcast? If so, it is quite possible that the Comcast filters have eaten a response mail from support staff. When you purchased it, did you purchase through ED, TFC, Amazon etc? I'm not sure how something like this would work so proof of purchase might be required. (Then again it might not - but handy to have in any case.) [sIGPIC][/sIGPIC] Daniel "EtherealN" Agorander | Даниэль "эфирныйн" Агорандер Intel i7 2600K @ 4.4GHz, ASUS Sabertooth P67, 8GB Corsair Vengeance @ 1600MHz, ASUS GTX 560Ti DirectCU II 1GB, Samsung 830series 512GB SSD, Corsair AX850w, two BENQ screens and TM HOTAS Warthog DCS: A-10C Warthog FAQ | DCS: P-51D FAQ | Remember to read the Forum Rules | | | Life of a Game Tester
yendor Posted March 28, 2010 Author Posted March 28, 2010 I appreciate your attention, EtherealN. 1. No, not Comcast... My ISP is Knology, a reliable high-speed Clearwater/St. Pete/Tampa provider. It's still the weekend, so maybe by mid-week I'll get a reply. :music_whistling: 2. Unfortunately, I bought the BS DVD at a EBGames/GameStop retail store in Clearwater Mall on a giftcard on 12/13/2009, so I can't even do a regular credit card lookup. :( I'll gladly ship the retail box with damaged DVD to where-ever necessary as "proof of purchase"... it's of no practical use to me now anyway. I would have burned an .ISO of the disk for backup, but I only had a CD Burner and the (apparently defective) DVD player. A new SATA DVD Burner was one of the pieces of hardware I purchased after I did the Starforce de-activation. I'm a pretty patient guy, as evidenced by my long history with the whole line of LOMAC products :megalol:, and I have faith that things will turn out fine in the end. I will post the eventual outcome here.
ED Team JimMack Posted March 29, 2010 ED Team Posted March 29, 2010 I appreciate your attention, EtherealN. 1. No, not Comcast... My ISP is Knology, a reliable high-speed Clearwater/St. Pete/Tampa provider. It's still the weekend, so maybe by mid-week I'll get a reply. :music_whistling: 2. Unfortunately, I bought the BS DVD at a EBGames/GameStop retail store in Clearwater Mall on a giftcard on 12/13/2009, so I can't even do a regular credit card lookup. :( I'll gladly ship the retail box with damaged DVD to where-ever necessary as "proof of purchase"... it's of no practical use to me now anyway. I would have burned an .ISO of the disk for backup, but I only had a CD Burner and the (apparently defective) DVD player. A new SATA DVD Burner was one of the pieces of hardware I purchased after I did the Starforce de-activation. I'm a pretty patient guy, as evidenced by my long history with the whole line of LOMAC products :megalol:, and I have faith that things will turn out fine in the end. I will post the eventual outcome here. Please send me a pm with your address. Having problems? Visit http://en.wiki.eagle.ru/wiki/Main_Page Dell Laptop M1730 -Vista- Intel Core 2 Duo T7500@2.2GHz, 4GB, Nvidia 8700MGT 767MB Intel i7 975 Extreme 3.2GHZ CPU, NVidia GTX 570 1.28Gb Pcie Graphics.
yendor Posted April 7, 2010 Author Posted April 7, 2010 Package recieved!!! I'm very happy to report that I've recieved a replacement BS DVD and I'm up and flying again... :joystick: Many thanks to the whole ED Team for honoring my request and making me a very satisfied customer.:) Looking forward to future purchases and hours of flight-sim entertainment.:thumbup: <S> yendor
joey45 Posted April 7, 2010 Posted April 7, 2010 At lest you get a DCS:BS coster out of it.. The only way to make sense out of change is to plunge into it, move with it, and join the dance. "Me, the 13th Duke of Wybourne, here on the ED forums at 3 'o' clock in the morning, with my reputation. Are they mad.." https://ko-fi.com/joey45
Maximus Posted May 15, 2010 Posted May 15, 2010 Hey All I am having same problem. exactly what the 1st poster is explaining. I purchased the DVD from Bestbuy. What should I do... :( Maximus, The only real Maximus in DCS World. :music_whistling: I am not associated to viper 33 | Maximus. he is the imposter.
Maximus Posted May 15, 2010 Posted May 15, 2010 strange is that my DVD looks so shiney.. it has been in the case for storage most of time... Maximus, The only real Maximus in DCS World. :music_whistling: I am not associated to viper 33 | Maximus. he is the imposter.
Maximus Posted May 15, 2010 Posted May 15, 2010 Yes, I washed my DVD in fresh warm water and polished with Kleenex and it did the work like charm. Im happy :D Maximus, The only real Maximus in DCS World. :music_whistling: I am not associated to viper 33 | Maximus. he is the imposter.
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