beaupower32 Posted August 18, 2011 Posted August 18, 2011 i joined the dead warthog club a few weeks ago and I had to ship it to canada for repair. Well, it made it up there ok, but thrustmaster refused it because the customs forms were not paid for. How do I go about getting it paid for. I have never shipped anything out of the country before, and i was not told that I had to pay a customs fee. I called my local post office and they said that I cant pay for it there at the post office. Anyone who has shipped a throttle know how i can go about getting it through to them. I am shipping it from California to Canada. "There is always a small microcosm of people who need to explain away their suckage" [sIGPIC][/sIGPIC]
98abaile Posted August 19, 2011 Posted August 19, 2011 Why should you be paying customs tax? I'm not sure how customs works in Canada or the US, but either you should have declared it as returned goods or it should have been waved through as returned goods due to the RMA number in the address.
Sarge55 Posted August 19, 2011 Posted August 19, 2011 Just noticed this Beau, sounds strange. Like 98abaile said it should just go straight through to Thrustmaster. Sounds like one of those custom brokers got ahold of it. Did you put a declaration on the outside "returned goods", "no commercial value" with the RMA number etc...? Good luck [sIGPIC][/sIGPIC] i7 10700K OC 5.1GHZ / 500GB SSD & 1TB M:2 & 4TB HDD / MSI Gaming MB / GTX 1080 / 32GB RAM / Win 10 / TrackIR 4 Pro / CH Pedals / TM Warthog
beaupower32 Posted August 20, 2011 Author Posted August 20, 2011 Well, as this was my first time ever shipping anything out of the country, I didnt know what to put (I know I should have done some research but didnt) on the box. So I have been going back and forth between the USPS and Thrustmaster trying to figure out what to do. USPS says we dont pay custom's fee's, Thrustmaster says we have too. I didnt put anything on the box as I didnt know I had too. Looks like I got into quite a situation. "There is always a small microcosm of people who need to explain away their suckage" [sIGPIC][/sIGPIC]
Sarge55 Posted August 20, 2011 Posted August 20, 2011 See if Thrustmaster will pay the fee if you offer to pay a PayPal invoice for the amount (presuming you have PayPal). At least that will break the deadlock. [sIGPIC][/sIGPIC] i7 10700K OC 5.1GHZ / 500GB SSD & 1TB M:2 & 4TB HDD / MSI Gaming MB / GTX 1080 / 32GB RAM / Win 10 / TrackIR 4 Pro / CH Pedals / TM Warthog
beaupower32 Posted August 20, 2011 Author Posted August 20, 2011 I will give it a shot, I have pay pal, so may be that will get them going. Thanks for the help guys. "There is always a small microcosm of people who need to explain away their suckage" [sIGPIC][/sIGPIC]
98abaile Posted August 20, 2011 Posted August 20, 2011 Yeah, easiest thing to do now is just to pay the fee. For future reference though, when returning goods across international borders you shouldn't have to pay customs tax. The best way to avoid paying is to write the address with the RMA number in BIG BOLD LETTERS and maybe even write "returned goods" as well. IIRC, sometimes you will be given a customs declaration sticker by the carrier (which is then stuck to the parcel), on the sticker there should be an option to declare it as returned goods.
ivanwfr Posted August 20, 2011 Posted August 20, 2011 I don't know this as a fact but paying custom fee to get something repaired abroad looks plain silly... You should dig further, I'm pretty sure you'll get that strait by yourself. Just as an example of what you can find: Page 11: UTS - Customs Inspections of Mailed Parcels
pitbull Posted August 21, 2011 Posted August 21, 2011 You should not be paying customs on a repair, as the item is not really imported. This looks like the shipping documents was missing proper info. This will not help you but it is the shipper's responsibility to produce accurate shipping docs, including proper customs info. One option you have is to see if TM would ship it back to sender, and try again, or try to find a customs broker who could assist you. Pit MOBO ASUS P5QL-Pro, Intel Q9550 2.8Ghz @ 3.5 GHZ, 8GB DDR2 Crucial, XFX HD6950, TM Warthog, TIR4 /w Pro-Clip, 24 In Samsung Syncmaster LED, 2 X Cheapo 8in LCD's for MFD's and TM MFCD's attached to it, Windows 7 Ultimate x64.
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